I had the same problem. I had numbers in my password and couldn't turn the numbers on because it was no on screen. Well Half of the button was sticking up from the bottom of the screen. But no matter what, If I tapped it with a pen end, something very small, it would still hit above it. Pioneer said the same thing. send it in. I was just gonna take back to best buy. but I was messing with it and taking my finger nail and just swirling in around the screen and it finally let me change the keyboard to numbers. but then when i hit enter which is about the delete, it would delete the whole passwor