Hey Brad, did you figure it out? I bet you need to use a different usb stick to perform the update, but updating the firmware will probably not resolve your issue. the issue is a corrupt operating firmware. i used a brand new sd card and copied the os file image to it. then replaced the internal sd card which contains the operating system. i would buy a 16gb fast sd card from bestbuy, any brand will work. you could also just buy the one from ebay, that will do the trick.