Yup, it was the mute wire connection at the harness. I didn't notice the first time, but you can actually see the contact point just above the tab you had to pry up to get it out. if you don't see metal where the mute wire goes in in its new location, I am betting that's the problem. That was what was wrong with mine. So all I did was pry up on the tab and the mute wire slid into its new home. Test drove it on the interstate for a short bit but no error message and I had access to all of the settings. I didn't test the video but I would almost guarantee that it will work now.