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Clutch-n-Throttle

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  1. This is a response I got from Pioneer regarding the BT upgrade failure: Mr. Clutch, The instructions for the firmware process are very specific and must be follow precisely. If any part of the update instructions are not followed, it will cause failure. Hence, it is not covered, since it is not a manufacturing defect. Please send your unit to us at the address listed below: PIONEER ELECTRONICS ATTN: ARA 16312704 1925 E DOMINGUEZ ST LONG BEACH, CA 90810 Once received, we will evaluate the unit. If the $95.00 fee applies, we will contact you. Thanks again
  2. This is a response I got from Pioneer regarding the BT upgrade failure: Mr. Clutch, The instructions for the firmware process are very specific and must be follow precisely. If any part of the update instructions are not followed, it will cause failure. Hence, it is not covered, since it is not a manufacturing defect. Please send your unit to us at the address listed below: PIONEER ELECTRONICS ATTN: ARA 16312704 1925 E DOMINGUEZ ST LONG BEACH, CA 90810 Once received, we will evaluate the unit. If the $95.00 fee applies, we will contact you. Thanks again
  3. This is a response I got from Pioneer regarding the BT upgrade failure: Mr. Clutch, The instructions for the firmware process are very specific and must be follow precisely. If any part of the update instructions are not followed, it will cause failure. Hence, it is not covered, since it is not a manufacturing defect. Please send your unit to us at the address listed below: PIONEER ELECTRONICS ATTN: ARA 16312704 1925 E DOMINGUEZ ST LONG BEACH, CA 90810 Once received, we will evaluate the unit. If the $95.00 fee applies, we will contact you. Thanks again,
  4. Just got a response from Pioneer: Thank you for contacting Pioneer Electronics. I am sorry to hear of the problems you've experienced with your car AV stereo. I will create a work order to have your unit come in to Pioneer for a free evaluation. If update failure is confirmed you will be charged a special $95 flat rate that covers restoring BT functionality and return shipping. I will be contacting them back to have them waive the $95. I tried to update the product using their procedure and it fails. No they want me to pay to repair? Time to raise hell
  5. Same thing happened to me. I tried to update a couple of days ago. Did everything per the instructions. Except, I got a message that the file transfer was interrupted and a disconnect error. Everything locked up and grayed out. I "unpaired" the two devices. Now I lost all BT capabilities. The BT button on the system screen is grayed out. I press the BT audio function and I get an "ERROR-10". Everything else works fine, I just can connect my phone or stream music. I called Pioneer and they told me that the BT chip is damaged. They told me that they were going to contact me to find
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