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Email support is really unhelpful


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Here is the response I just got from them. (I've deleted my personal info from the correspondance)

 

 

 

 

 

At the present time we have no plans for this.

 

 

 

Thank You,

 

Clark

Customer Service Representative

 

--Original Message--

From: ---------------------------

Date: 06/23/08

To: customer.support@pioneerservice.com

Subject: Re: Feature and Specification|B00002|631---- [#1192443]

 

I never received a response to this. I wanted to check one more time if you

have short-term plans to patch the

F series before I order a Kenwood 8120 instead.

 

thanks

 

msn

 

 

On Wed, Jun 18, 2008 at 3:54 PM,

wrote:

 

> Thank you for your Pioneer features and specifications inquiry.

>

> The Pioneer Customer Service Department is open Monday through Friday

> between the hours of 6:00am and 4:30pm PST.

>

> We will be in contact with you shortly in response to your request.

>

> Don't forget to register your product online at

>

>

> http://www.pioneerelectronics.com/porta ... 67a8c0RCRD

>

> For more information about Pioneer products, parts, and service, please

> call (800)PIONEER, or visit our website at www.pioneerelectronics.com.

>

> PIONEER CUSTOMER SERVICE

>

>

> ----- ------------------- Wrote -----

> FirstName:---

> LastName:---

> Email:---

- Hide quoted text -

> Address:---

> City:---

> State:NY

> Zip:---

> Phone:---

> Inquiry Type:Feature and Specification

> lstPublishers:0002

> lstTitles:B00002-Car Products-Navigation

> Inquiry:I picked up my new 2008 Audi TT last month, and waited patiently

> for the F90BT to be released (I saw the pre-release info while looking into

> a avic-d3).

>

> I got an email today that it had finally been released, but I was quite

> suprised to check on avic411.com, and find that the units are terribly

> bug-ridden and not functioning properly.

>

> I'm going to investigate a Kenwood unit, but wanted to know what the plan

> was for fixing/patching these units, as I really was looking forward to

> getting one.

>

> thanks

>

> Matt N----

>

>

>

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It seems like nobody anywhere in the Pioneer chain has any idea what's going on over there. You talk to one guy, who says the problems are only for a few units and aren't to be worried about. You talk to another guy, and he says that orders are being held while they work on fixing the problems with the units, then you talk to another guy and tells you all the problems are caused by a poor install or other equipment.

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After all the Navigation glitches we had with D3s and no support from Pioneer, all of you actually think they are going to do something about this? Any company worth their salt would have immediately informed there customers of software issues. Pioneer hasnt really officially done anything. And I dont have enough faith in them anymore to stick around and wait for them. Pioneer has lost a customer for good by forcing out a sub-par product. It would be ok if they owned up to it and officially given their customers some insight, but they didnt. So, Im taking my 1200.00 and going someplace else. I dont intend to make anybody mad but its time to start facing the facts! They have always had crappy service, and they arent getting better.

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