tacomaboy Posted July 12, 2008 Report Share Posted July 12, 2008 pioneer cant really lose money on a product they're not currently selling at the moment, can they? Sure, research and development on the F-series must have cost a pretty penny, and I am sure they would like to recoup. Quote Link to post Share on other sites
iposthere Posted July 15, 2008 Report Share Posted July 15, 2008 i called Al-Eds today and FINALLY got something. They said "Pioneer gave us word that they are hoping to ship out by the end of this month. There is not a guaranteed date though." Lets hope it comes true! Quote Link to post Share on other sites
krayziec35 Posted July 16, 2008 Report Share Posted July 16, 2008 Spoke with two different Pioneer customer service reps today asking about a firmware update, and each of them indicated I had to send the unit to Pioneer to have it fixed. Edit - Because I was bored I called again, twice, and both of the poeple I spoke with indicated I should NOT send it back, and the update should be out in less than a month "hopefully soon". Quote Link to post Share on other sites
iposthere Posted July 16, 2008 Report Share Posted July 16, 2008 Al-Eds just posted an update. Pioneer is going to give an official re-release date. It sounds like they have the Firmware update complete. http://avic411.com/forum/viewtopic.php?t=16522 I wouldn't send your unit in. I would be shocked if they dont have this update available for download. They would be wasting their time/money updating the old units themselves. Quote Link to post Share on other sites
fjmb23 Posted July 17, 2008 Report Share Posted July 17, 2008 Hi all. New to the forums here. I am waiting on Pioneer to fix all the issues I've been reading about online pretty much everywhere. I decided to phone Pioneer's customer support line and after waiting 10 minutes I had a short conversation with one of the phone reps. I specifically asked about the AVIC-F700BT and the issues they've been having and if there was a firmware upgrade to fix all the issues. He told me Pioneer was working on a fix that should by available by the end of this month. I asked nothing further and was pretty satisfied with the reassuring tone of voice he had. It seemed to me like they've been getting quite a few inquiries about these issues. Thank you, hopefully this information is useful. Quote Link to post Share on other sites
myunk Posted July 18, 2008 Report Share Posted July 18, 2008 Has the new firmware fix been released yet. I am really looking forward to buying an AVIC-F700BT. Quote Link to post Share on other sites
bwolfe Posted July 18, 2008 Report Share Posted July 18, 2008 I specifically asked about the AVIC-F700BT and the issues they've been having and if there was a firmware upgrade to fix all the issues. He told me Pioneer was working on a fix that should by available by the end of this month. Lets hope its by the end of the month... Quote Link to post Share on other sites
nbdew002 Posted July 18, 2008 Report Share Posted July 18, 2008 This is GREAT NEWS! Glad they finally came up with a fix. Quote Link to post Share on other sites
jaybray888 Posted July 20, 2008 Report Share Posted July 20, 2008 I found this funny considering all the complaints people have had in dealing with Pioneer's customer service reps. On the webpage for the F90BT, if you click on the "Support" icon with the picture of the telephone, you get... "The request page doesn't exist. Please double check to make sure you have the correct URL" Quote Link to post Share on other sites
Chrisj Posted July 23, 2008 Report Share Posted July 23, 2008 Ok I have to chime in to save people some frustration with CSR's. A CSR is only as good as the information the remember, in other words CSR's are not decesion makers, they are people hired to answer the phone and depending on how honest they are or how much they remember your experience may be good or bad. The CSR's are not working on this fix nor do they know when it's coming out, not until the "TECHS" who are actually working on this gives them and update, then you have to hope they were at work that day or even paying attention to the update. Just like going into BestBuy you ask the CSR when will you all get more 700BT's one guy might say idk, then you may ask someone else and they will say next week, the first guy was probaly off the day they had the meeting and gave the update or he has CRS. So the only way to find out what's going on is to research the internet or call and talk to a few different CSR's and from each person you may get a piece that helps you solve your puzzle. This applies to any CSR, not just Pioneers. This is not to bash CSR's, just to help everyone understand why they may call several times and get a different answer each time they call. Ok enough of that, i hope the fix is out soon so I can get my F90BT, tired of using my phone for navigation. Quote Link to post Share on other sites
CatchMeIfYouCan631 Posted July 23, 2008 Report Share Posted July 23, 2008 Ok enough of that, i hope the fix is out soon so I can get my F90BT, tired of using my phone for navigation. the fix has been out for a couple days now lol Quote Link to post Share on other sites
jaybray888 Posted July 23, 2008 Report Share Posted July 23, 2008 "A CSR is only as good as the information the remember, in other words CSR's are not decesion makers, they are people hired to answer the phone and depending on how honest they are or how much they remember your experience may be good or bad." I don't think anyone is upset at any of the CSR's on a personal level. We understand the nature of their job. It is a poor job by Pioneer in managing these people. There is no reason two CSR's representing the same company should ever give you conflicting information, bottom line. "So the only way to find out what's going on is to research the internet or call and talk to a few different CSR's and from each person you may get a piece that helps you solve your puzzle." Ridiculous. This is what everyone on this site has had to do, and exactly the cause of everyone's frustration. The ONLY guage for an accurate assessment of how effective your customer service is, is customer perception. Nothing else matters, period. Quote Link to post Share on other sites
Chrisj Posted July 23, 2008 Report Share Posted July 23, 2008 "A CSR is only as good as the information the remember, in other words CSR's are not decesion makers, they are people hired to answer the phone and depending on how honest they are or how much they remember your experience may be good or bad." I don't think anyone is upset at any of the CSR's on a personal level. We understand the nature of their job. It is a poor job by Pioneer in managing these people. There is no reason two CSR's representing the same company should ever give you conflicting information, bottom line. "So the only way to find out what's going on is to research the internet or call and talk to a few different CSR's and from each person you may get a piece that helps you solve your puzzle." Ridiculous. This is what everyone on this site has had to do, and exactly the cause of everyone's frustration. The ONLY guage for an accurate assessment of how effective your customer service is, is customer perception. Nothing else matters, period. Yeah I just saw the update on pioneers site, got so tired of checking everyday. and I agree with what you wrote Jay but how many times have you called a cellphone company, or went into an electronics store and got different answers from different people. Right now it happens alot with the TV's cause Bestbuy tries to scare you to paying the geek squad to setup your TV. But it is a shame, sometimes you cannot blame the company, the CSR could have had a bad night, lights just got turned off, a divorce pending, anything and here you go calling about your car radio, it happens. But this is waaayyyy off topic, I was just giving food for thought I got to give Al-Eds a call to find out how long i gotta wait, have fun with your toys everyone. Quote Link to post Share on other sites
97vrsix Posted August 12, 2008 Report Share Posted August 12, 2008 Does the update work? I am reading through 3 pages of crap about CSR, come on. PM each other.. The firm ware is out, did it fix the problems? Quote Link to post Share on other sites
HiFiSi Posted August 12, 2008 Report Share Posted August 12, 2008 Does the update work? I am reading through 3 pages of crap about CSR, come on. PM each other.. The firm ware is out, did it fix the problems? The last post in this topic was made pretty much when the update came out. There's plenty of topics talking about what was and was not fixed with the firmware update, which isn't the subject of this topic... Here's a few. Just browse the F-series section a little bit and you'll find some others. http://www.avic411.com/forum/viewtopic.php?t=16675 http://www.avic411.com/forum/viewtopic.php?t=16618 http://www.avic411.com/forum/viewtopic.php?t=16613 Quote Link to post Share on other sites
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