Al & Eds Customer Service

[jerwin1]

i have been following the F series thread now for months. I saw that Al & Eds was pretty well recomended and so I placed an order there today for the F90BT. I put the steering wheel harness and the F90BT in my cart and tried the avic411 code and got a pretty good discount on everything so I bought them. Total came to $756.58. i got a call from them 5 minutes later saying I couldn't apply the discount to the F90BT. She told me they were cancelling my order and I would be refunded my money in 5-7 buisness days. I asked if we could just charged what I had saved and she said no. so If I wanted to place another order i would have to do it in two seperate orders (one for the steering wheel control and 1 for the F90BT) and I would be charged about $1600 total today until i recieved my credit in 5-7 days. This doesn't seem like good customer service to me but I just want to put this out there in case someone makes the same mistake I did. She also said I was like the 4th person they had to call so I am not sure why it isn't fixed yet on their web site. Anyone recommend another dealer?

[jermworm]

electrawarhouse.com is where i got mine pretty good prices there.

[Lots_of_Wheels]

If you read the post from them elsewhere in this forum, they allude to keeping the 18% discount going on the F series units as of July/August (not a really old post). I had put an F series in my cart earlier this week & the 18% was taken off. I didn't check out, and today when I went back you couldn't apply the 18% to the F series unit.

 

The "hidden" in-cart price was more than 18% off retail, so maybe this is what they've done.

 

If this is the case, no point in using the avic411 coupon unless there is something else there you want.

[Lots_of_Wheels]

electrawarhouse.com is where I got mine pretty good prices there.

 

I looked them up, no reseller ratings, not much contact info other than a toll-free #. Looks like the domain has been active about 2 years. They are about $20 less on the 700BT plus they charge shipping (and you have to sign up just to get this figure), al-eds does not.

 

I would have thought they were another 86th Street Photo or whatever that rip-off place is in the NE, but they have a an LA address for returns if you go to their policy page. BTW, contact us & company info pages are the same page and it is really hard to find a real world address for them.

 

Based on the above, I don't see them as being a good deal. Even if they were $20 less I'd stay away.

[CatchMeIfYouCan631]

I called them earlier this week to get some info on JL speakers and they were very helpful. They also said that if I buy the system from them I can use the Avic411 discount.

 

It may be because the speakers are retailed at 800+ a pair, and I need 2 sets of them, plus a 6" W3 and the 2 amps to power them (using the cheapest prices on the net, the total came to like $2,040), so they may be letting me use it only because it's a big order, but I'm just throwing in my 2 cents whatever the case may be.

[HiFiSi]

I ordered $150 worth of patch cables last week and used the AVIC411 coupon with no trouble at all.

[maxlax]

no, if you add the AVIC-F90BT or 700BT to your order, it will tell you:

 

Coupon codes cannot be combined with the sale price on the Pioneer AVIC-F700BT and AVIC-F90BT.

 

So you can use it for anything else like the cables or subs that our buddies here have done.....

[jerwin1]

Well, I am going to retract my statement on their customer service. They allowed me to pay the difference on what the coupon saved me ($144) and shipped out my F90bt. They called me and have tried to answer all my questions and have been very professional and eager to help. If I need anything else - they will be the first place I look.