rafalsc6 Posted April 28, 2012 Report Share Posted April 28, 2012 I unplugged my iPhone and somehow the plug went in two pieces. At the same time the screen went blank/white and is not responding to any resets or memory card with software update. Any fix for that? I'm trying to put the plug back together but looks like I broke one plastic piece holding it together. Don't ask me how. tia Quote Link to post Share on other sites
hdsportguy Posted April 28, 2012 Report Share Posted April 28, 2012 Your cable may still be under warrenty. Contact pioneer about a replacement. If you got it at Best buy with the extended warrenty just take it back in to them and get it replaced. Quote Link to post Share on other sites
rafalsc6 Posted April 29, 2012 Author Report Share Posted April 29, 2012 I got it on ebay and I doubt seller, even though powerSeller - does any replacements. what is that cable called? will it fix the screen? Quote Link to post Share on other sites
hdsportguy Posted April 29, 2012 Report Share Posted April 29, 2012 Since you got it off EBay, you will need to contact Pioneer. I don't know of an aftermarket video cable that works 100% with the appradio. Just tell Pioneer your AppRadio model and that your Iphone audio\video cable has broken. You may be able to get another under warrenty I you Ebay guy is an authorized reseller. But chances are you will have to pay for it..... It will fix your white screen.........Good luck. Quote Link to post Share on other sites
VBLUE42 Posted April 29, 2012 Report Share Posted April 29, 2012 No eBay sellers are authorized dealers. You would be advised to not even mention the word eBay to Pioneer. Quote Link to post Share on other sites
yonel Posted April 29, 2012 Report Share Posted April 29, 2012 i remember even in my avic F700...i've change every year the composite cable for iphone....and i'm really worried about when mine will get "broken"... what about the cable jive to prevent the original connection from broke ? i think for an alternative , but don't know what....a dock would be great, but...don't exist...? Quote Link to post Share on other sites
rafalsc6 Posted May 16, 2012 Author Report Share Posted May 16, 2012 So i've been going back and forth getting this cable through a warranty and still no success. In a meantime I took the connector and separated the plug again: any electricians here? is there any way to solder it back together? now, to take the whole console out to remove the cable, ship it back, put the console back together, wait for the cable to come in 10-12 days and then take the console apart again to install the cable... such a pain. would be much easier just to solder what needs to be done, since i'm sure i broke something that causes it. Quote Link to post Share on other sites
rafalsc6 Posted May 23, 2012 Author Report Share Posted May 23, 2012 So I bought a new cable ($60) and replaced the old one, the screen still looks like this: HELP! Quote Link to post Share on other sites
ronsno Posted May 23, 2012 Report Share Posted May 23, 2012 I broke mine as well. Go to the Pioneer site and then to parts on-line sales and call them. They show they don't have them in stock, but for broken cables they can get one. I broke mine versus it falling apart do I didn't try to warranty it. but it came with a packet to send it back in for warranty. Quote Link to post Share on other sites
rafalsc6 Posted May 23, 2012 Author Report Share Posted May 23, 2012 I broke mine as well. Go to the Pioneer site and then to parts on-line sales and call them. They show they don't have them in stock, but for broken cables they can get one. I broke mine versus it falling apart do I didn't try to warranty it. but it came with a packet to send it back in for warranty. Did your screen go blank like mine? Quote Link to post Share on other sites
ronsno Posted May 23, 2012 Report Share Posted May 23, 2012 Did your screen go blank like mine? No, it just wouldn't connect to my iPhone. Have you unplugged the cable at the back of the AppRadio? Quote Link to post Share on other sites
rafalsc6 Posted May 23, 2012 Author Report Share Posted May 23, 2012 No, it just wouldn't connect to my iPhone. Have you unplugged the cable at the back of the AppRadio? I have not. I'll try doing that tomorrow. Pioneer agreed to take my old cable under one thing: "Upon receipt of the cable here, we will ship a replacement cable to you. We reserve the right to rescind this offer if evaluation reveals other than a manufacturing defect." Quote Link to post Share on other sites
rafalsc6 Posted June 1, 2012 Author Report Share Posted June 1, 2012 any suggestions how to fix it? new cable didn't fix the problem... Quote Link to post Share on other sites
hdsportguy Posted June 1, 2012 Report Share Posted June 1, 2012 Have you tried disconnecting your car battery for a minute or so to reset the radio? Quote Link to post Share on other sites
rafalsc6 Posted June 1, 2012 Author Report Share Posted June 1, 2012 Have you tried disconnecting your car battery for a minute or so to reset the radio? I just did. No luck. I called Pionner and they were no help at all. Told me to send the unit back but then asked for my purchase receipt which I don't have. I thought they were all covered under warranty since they came out last year in June. Quote Link to post Share on other sites
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