ichris2 Posted October 5, 2014 Report Share Posted October 5, 2014 During the upgrade to the 1.06 firmware I got a error message that basically says press the home button and wait for HU to auto recover. The HU never auto recover and tries to install firmware again but now it says upgrading from 0.00 to 0.00. Regardless if I try to go thru the USB or the SD card it just fails and the whole process starts over after I hit the home buttons. I tried anything the manual says about reseting to factory and I get the unit out of this loop! Any advice or help on how to at least get it to recover by to Factory default? I thought maybe I could try install the 1.02 firmware but I can't find posted anywhere. HELP! Quote Link to post Share on other sites
joemamma1954 Posted October 5, 2014 Report Share Posted October 5, 2014 The screen you are showing, is the update screen. It displayed the whole 8-10 minutes while mine updated. Some have taken up to 20 minutes to complete. Just to go over the process: Make sure that all inputs are off, if you phone is connected via bluetooth, turn off BT on phone. If you are using sdcard, make sure nothing is connected via usb. Make sure emergency brake is on or bypassed. Your sdcard or usb thumbnail drive should be Fat32 and only have 1 folder on it named AVH4000NEX. If usb thumbnail is used, use usb1 only. The attached screenshot should show up until unit reboots. If it does not update, i would redownload the firmware and unzip directly to reformatted drive. For all i know, you may have done all this already. Good luck Quote Link to post Share on other sites
ichris2 Posted October 5, 2014 Author Report Share Posted October 5, 2014 Pretty much tried all this. It sits on this screen for about a minute then show a failed upgrade status. Quote Link to post Share on other sites
nolarola Posted October 5, 2014 Report Share Posted October 5, 2014 Pretty tried all this. It sits on this screen for about a minute then show a failed upgrade status.That sucks. Time to call Pioneer. Quote Link to post Share on other sites
crs353 Posted October 5, 2014 Report Share Posted October 5, 2014 During the upgrade to the 1.06 firmware I got a error message that basically says press the home button and wait for HU to auto recover. The HU never auto recover and tries to install firmware again but now it says upgrading from 0.00 to 0.00. Regardless if I try to go thru the USB or the SD card it just fails and the whole process starts over after I hit the home buttons. I tried anything the manual says about reseting to factory and I get the unit out of this loop! Any advice or help on how to at least get it to recover by to Factory default? I thought maybe I could try install the 1.02 firmware but I can't find posted anywhere. HELP! I have a 5000 nex and same thing happened to me.. heres my story http://avic411.com/index.php?/topic/39561-5000-nex-not-updating-stuck-in-recovery/ I was told by pioneer that I would have to send it in. :"( but im going to see if I can get them to email or link me to a copy of 1.01 because mine acts like its looking for 1.01 not 1.06 Quote Link to post Share on other sites
ichris2 Posted October 5, 2014 Author Report Share Posted October 5, 2014 The screen you are showing, is the update screen. It displayed the whole 8-10 minutes while mine updated. Some have taken up to 20 minutes to complete. Just to go over the process: Make sure that all inputs are off, if you phone is connected via bluetooth, turn off BT on phone. If you are using sdcard, make sure nothing is connected via usb. Make sure emergency brake is on or bypassed. Your sdcard or usb thumbnail drive should be Fat32 and only have 1 folder on it named AVH4000NEX. If usb thumbnail is used, use usb1 only. The attached screenshot should show up until unit reboots. If it does not update, i would redownload the firmware and unzip directly to reformatted drive. For all i know, you may have done all this already. Good luck I didn't see anything in the directs about renaming the folder to "AVH4000NEX"....I'll give it a shot. Quote Link to post Share on other sites
joemamma1954 Posted October 5, 2014 Report Share Posted October 5, 2014 I didn't see anything in the directs about renaming the folder to "AVH4000NEX"....I'll give it a shot.It should unzip to a folder named AVH4000NEX Quote Link to post Share on other sites
nolarola Posted October 5, 2014 Report Share Posted October 5, 2014 It should unzip to a folder named AVH4000NEXNo, unzips to 5000nex Quote Link to post Share on other sites
ajahearn Posted October 5, 2014 Report Share Posted October 5, 2014 The name of the download is AVH-4000NEX_FW-Update_v1.06.zip but the unzipped folder is AVIC5000NEX and that is what I put on my SD card for my 4000NEX. No renaming and it worked fine. As for failed firmware updates, my experience is that if the first recovery fails then you need to have the EPROM flashed by the manufacturer. Does the radio start up okay without the SD/USB plugged in? That would be different. Regardless I hope I am wrong in your case. Quote Link to post Share on other sites
ichris2 Posted October 5, 2014 Author Report Share Posted October 5, 2014 I thinks the EPROM fried. No matter what is connected it starts on the update screen and eventually fails. Then asks to press the home button and starts the loop over again. Quote Link to post Share on other sites
joemamma1954 Posted October 6, 2014 Report Share Posted October 6, 2014 My bad, it does unzip to "AVIC5000NEX" Quote Link to post Share on other sites
reptile2001 Posted October 7, 2014 Report Share Posted October 7, 2014 I had this exact same problem and came across this thread trying to find the solution. I just created an account so that I could let you guys know what fix worked for me - I ended up using a different thumb drive! That was it. I formatted a different thumb drive to FAT32, extracted the firmware folder to it, and BAM - no more endless firmware failures. It picked up the drive and continued on with the update. As a note, I had the EXACT same issue the OP had. When I tried the new thumb drive, the screen changed from "0.00 -> 0.00" to "1.60 -> 1.60" and the update itself took less than 5 minutes. Give it a shot, it sure took less time than sending the head unit back to Pioneer. Quote Link to post Share on other sites
ichris2 Posted October 7, 2014 Author Report Share Posted October 7, 2014 In case anyone is following this. I talked to Pioneer. The tech wanted to know what brand thumb drive I was using. It was Sandisk Micro cruiser. He told me the hidden .trash folder on the drive could be the issue. I used a freebie 2gb drive I got at a conf and the upgrade went thru without issue. Sounds/looks great. Now the second drive also has a .trash folder but I made sure to empty the trash on my Mac before I ejected. I think this might have also helped. Quote Link to post Share on other sites
crs353 Posted October 7, 2014 Report Share Posted October 7, 2014 In case anyone is following this. I talked to Pioneer. The tech wanted to know what brand thumb drive I was using. It was Sandisk Micro cruiser. He told me the hidden .trash folder on the drive could be the issue. I used a freebie 2gb drive I got at a conf and the upgrade went thru without issue. Sounds/looks great. Now the second drive also has a .trash folder but I made sure to empty the trash on my Mac before I ejected. I think this might have also helped. Thanks I tried this again with 3 thumb drives and 2 sd cards and still getting the same thing.. I found a system dump online and will be trying to start fresh. Will update how that goes for me. Quote Link to post Share on other sites
NickAppRadio Posted December 20, 2015 Report Share Posted December 20, 2015 For any of the poor souls that were greeted by the update failed message, flipped out, and nearly took a hammer to their head unit: try a different USB stick! This worked for me! For the record, I formatted using Windows so it wasn't an issue having .trashes or any other hidden files on the drive. For whatever reason an 8GB PNY stick simply wouldn't work, even after low level formatting the USB drive. I tried another 4GB stick that was laying around and voila, the V0.0 -> V0.0 changed to V1.08 ->V1.11 and the update was successful. I'd still like to know what property of the USB stick caused this issue but by and large, I'm glad I didn't have to take my headunit out! Quote Link to post Share on other sites
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