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AVH-X8600BT issue


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Hi everyone,

 

I have an issue with a AVH-X8600BT (UK) unit....

 

With front panel in position and the unit in a working state, it works flawlessly and turns on everytime I start the car as one would expect until I try to remove and replace the front panel.

 

When I remove the front panel, almost all the time after putting it back on, the unit will not turn on unless I press the reset button. I have also noticed that if I go to eject the front panel and slide the dial at the bottom but then change my mind and not take the face off, it returns to the vertical position but does not turn back on as if it thinks the front panel is no longer there. Again, pressing the reset button brings it to life again.

  

I have spoke to Pioneer and they suggest I send it in to their "approved" service center although I am reluctant to do this at the moment as it is a brand new unit only outside 28 days return. I do not believe it is a hardware problem because the unit works fine everytime if I leave the front panel on when it is known to be in a working state and the fact that simply pushing the reset button makes it come alive when it does not turn on.

 

I have only seen one other post on another site where someone has had the same issue which they believe was fixed with one of the firmware updates. I have installed the latest 1.07 firmware but this hasn't cured the issue in my case.

 

Have any of you, who have this unit, experienced this behaviour?

 

Many thanks in advance,

Mark.

 

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Hi, I'm from Greece and I had a similar problem with the same unit I purchased on 23/6/2014. Representative of Pioneer in Greece, mentioned me that I should sent the device to service department which is applied to another company, which I did.

The answer I got… "the unit works perfectly"  :shock:

I tested the unit again and the same issue appeared. Same story again. I became very angry, especially when I started knowing that this case would last long! One of the times I had sent the unit to service department, they called me after a week or so and mentioned that I should pay 100€ for replacing the central card in the unit!!! :idea: Immediately I told that this was a new product and I asked for the reason of having to pay, since it had a warranty? Then they changed and said, OK no problem, it is ready, you may take it back. Already I wondered? Anyway I got there the very next day and when I asked if the central card was replaced as was told by phone, the answer I got was negative, that manager mentioned me with a bit tone, that no one spoked of replacing a card. The unit was repaired he said. I asked for a certificate of repair and he refused to give me any, by saying that the repair order was given to the factory in China!!! As much of these, another issue was added from that day, bluetooth function was without sound and voice and the touch panel a few times was not responding.

Though I communicated more than three times with representative of Pioneer in Greece and Pioneer Europe, the first always were answering typical (because the Pioneer Europe didn't answered except from once), that I should go to service, which by the way declared that the unit was working perfectly  :mrgreen:  (…probably the department of service could apply for a job in NASA) 

I had 700€ for a device which was faulty and though I made several tests on my vehicle e.g changed new battery, new cable driven directly from battery with another fuse etc the same problem happened at the end! Finally after 6 months of delay and lot of nervous feelings, I ended up being in contact with representative from Pioneer in Greece through the shop I purchased this product and was offered to have a replacement of the fault product, which I accepted and preferred to give a few extra money amount in order to get the AVIC-F60DAB.

In my conclusion, I don't intend to purchase any Pioneer products again. I'm curious whether a company deserves respect if no respect is applied to their customers!

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