SilentViper Posted July 29, 2015 Report Share Posted July 29, 2015 I purchased a Pioneer AVIC 7000NEX and iDatalink maestro rr from crutchfield who've been extremely helpful during my install process. During install my head unit wouldn't communicate with the iDatalink maestro, the pioneer claiming iDatalink connection status was "NOK"; crutchfield tech support said my firmware needs updating. It shipped with firmware version 1.08, the available firmware on pioneers product page[2] was 1.10. I performed the update with the unit powered on and made it past the splash screen to repeatedly get stuck at a screen reading "Software Error. Please contact your Pioneer Dealer or Service Center". Crutchfield tech support had me try holding the pinhole reset button for 30 seconds with the vehicle on and off attempting to get the device to go into a firmware recovery mode it mentioned in the update process. This same thing happened on a replacement unit as well. Does anyone have any ideas on how to get the unit to get past this screen again? I was very happy with this unit while it was working (except the lack of steering wheel controls), I would love some help getting one unit to work again, since i have to return 1 unit as part of the RMA. Quote Link to post Share on other sites
BigCiX Posted July 29, 2015 Report Share Posted July 29, 2015 Same thing happened to my 7000. I sent mine off Monday and was recieved yesterday by Pioneer. They have yet to update my status for repair. I'm hoping it comes back with 1.10 but if not it'll just stay on 1.08. I'm more anticipating map updates then anything else. Check this thread out: http://avic411.com/index.php?/topic/81352-firmware-failed-to-update/&do=findComment&comment=334011 Quote Link to post Share on other sites
hhm007 Posted July 29, 2015 Report Share Posted July 29, 2015 Well so far it seems like there has been a few people (inc me) that has had issue with 1.10 on the 7000nex. Quote Link to post Share on other sites
BigCiX Posted July 29, 2015 Report Share Posted July 29, 2015 Well so far it seems like there has been a few people (inc me) that has had issue with 1.10 on the 7000nex.I'm not even going to deal with the update when I get back. Hopefully it comes back with 1.10. If not, oh well.....for those of you that send it off. It takes 2-3 business days before Pioneer updates their website. So my unit was received at 9:30 yesterday morning and it still states "waiting on product". Quote Link to post Share on other sites
TheEdge Posted July 29, 2015 Report Share Posted July 29, 2015 I'm not even going to deal with the update when I get back. Hopefully it comes back with 1.10. If not, oh well.....for those of you that send it off. It takes 2-3 business days before Pioneer updates their website. So my unit was received at 9:30 yesterday morning and it still states "waiting on product". I sent mine in today. If it does not come back with 1.10, I'm not going to take any chances. I'll keep it on 1.08 until I can sell it. Quote Link to post Share on other sites
SilentViper Posted July 31, 2015 Author Report Share Posted July 31, 2015 I'm sending mine in tomorrow, +1 on sticking to whatever firmware they send it back with unless i'm feeling bold. Thank you all for the info and reassurance i'm not doing something incorrectly. Quote Link to post Share on other sites
BigCiX Posted July 31, 2015 Report Share Posted July 31, 2015 I'm sending mine in tomorrow, +1 on sticking to whatever firmware they send it back with unless i'm feeling bold. Thank you all for the info and reassurance i'm not doing something incorrectly.I read on another AV forum about sometime upgrading their 7000. Same issue. It takes about 10 mins to get through to Pioneer. They must be flooded with calls. My repair status still reads waiting on device. Got there Tuesday morning. Hopefully it'll change after the third day. Quote Link to post Share on other sites
SilentViper Posted August 25, 2015 Author Report Share Posted August 25, 2015 Just wanted to update: Finally got my unit back from Pioneer today. Note: it came back with 1.10. Quote Link to post Share on other sites
BigCiX Posted August 25, 2015 Report Share Posted August 25, 2015 Just wanted to update: Finally got my unit back from Pioneer today. Note: it came back with 1.10.I'm thinking about taking mine to Pioneer (Long Beach) sometime in the near future. I wonder if they'll update it there for me. Quote Link to post Share on other sites
Kstryker Posted August 25, 2015 Report Share Posted August 25, 2015 I updated mine to 1.10, however I'm now having map issues. I'm actually going to submit a thread about it. Quote Link to post Share on other sites
BigCiX Posted August 25, 2015 Report Share Posted August 25, 2015 I updated mine to 1.10, however I'm now having map issues. I'm actually going to submit a thread about it.Standing by for that thread. When I received mine back the invoice read map updates. Quote Link to post Share on other sites
SilentViper Posted August 25, 2015 Author Report Share Posted August 25, 2015 Standing by for that thread. When I received mine back the invoice read map updates. Interesting. Mine only stated they replaced the SD card. Quote Link to post Share on other sites
BigCiX Posted August 25, 2015 Report Share Posted August 25, 2015 Interesting. Mine only stated they replaced the SD card.I'm almost afraid to update once and if avicsync shows up. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.