Ok. I unlocked an AVIC-X930BT for someone not long ago. Today they bring it back and tell me they cant enter the password. I powered the unit up and the screen where you enter the password comes up but the keypad is grayed out. I cannot enter password.
I know it worked when I had it before. I entered the password multiple times to verify. I am guessing they entered the wrong password in three times and got locked out? The touchscreen is fully functional.
Any ideas how to get the keypad working again?