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X930-BT Turn By Turn Navigation Commands Not Working

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So I contacted Pioneer and was instructed to give the unit a reset by holding mode, and left track button on start-up. I tried the reset option first with no improvement, then was told to try clear user-settings option, where neither did not even reset the sound settings. I was told if this option did not correct things that I should most likely send it in for a flat fee, north of $100. 

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