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kenwood dnx575s has two problems

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First problem is my kenwood won't update though the usb like it should. I plug a usb jump drive in and it don't see it. I formatted to fat32. In fact it won't see anything i plug in to it. I took the radio back out and everything is plug in good. I need to update it so the navigation maps will update. My second problem is how do i make the artist and song scroll automatically ? I search all though the setting and can't find it to set it up. I contacted kenwood though there support and i keep giving them my model and serial numbers and i get other email asking for the same thing. I been hunting all over the web but can't find nothing.     Thank for the help i get.

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