The display stops partially open. Repeated pressing of the "open" button and it eventually opens all the way. It will never close all the way. I can (gently) push it closed again. Tried every level of reset described in the manual, no change.

Here's the best part, it's less than one day old!!!!

Bought it mail-order from Electronics Exress through Amazon.

Pioneer said I should have the dealer exchange it.

Dealer says no, it's a customer install.

I call back to Pioneer. They say I have to ship it to them (I pay) for repairs. Pioneer will NOT replace it.

So I pay full retail, end up with a refurbished one, and have to pay shipping and wait for them to fix it.

I am REALLY sorry I bought this thing right now...

Guess you should have bought it from an authorized dealer huh?

thats the internet for ya

The open/close gear might be sticking. Try playing with it... see if you can either unstick it or realign it or something...:

Guess you should have bought it from an authorized dealer huh?

According to Pioneer, they are an "authorized" dealer.

So I decide it can't hurt to try the firmware update. In the process, the Pioneer Support site directs you to check the current firmware, so I power the unit up and check.

While I then go back to the computer, DL the update and burn a CD, the AVIS is running for 20 or 30 minutes.

I go back out to the truck in our cold Chicago garage, press the open button, and guess what? The display opens normally, just like it did the first (and only other) time last night. Last night, when I first tried to open the display, the unit had been running for a good while and was warmed up.

I'll report back after a few days in case anybody is curious.

Don't see them on the list. For future reference to the rest of the board, here is the link to authorized online dealers and what products they are authorized for:

http://www.pioneerelectronics.com/PUSA/ ... e+Internet

 

According to Pioneer, they are an "authorized" dealer.

Don't see them on the list. For future reference to the rest of the board, here is the link to authorized online dealers and what products they are authorized for:

 

http://www.pioneerelectronics.com/PUSA/ ... e+Internet

 

 

According to Pioneer, they are an "authorized" dealer.

I bought it through Amazon (which is on the list), Electronics Express is part of "third-party merchants participating in the Fulfillment by Amazon program".

Pioneer told me Electronics Express was an authorized dealer, but did not elaborate so I don't know if they come piggy-backed through Amazon or what.

At this point, I'm waiting to try the unit again cold.

At this point I just hope it's resolved itself.

Did you try working the mechanism like I suggested?

Also, check your install. Make darn good and sure you don't have ANYTHING touching the screen when it moves. No bezel, surround plate, zip. It takes very little resistance to stop the mechanism.

Did you try working the mechanism like I suggested?

No I did not. Before I read your post it was working again.

Also, check your install. Make darn good and sure you don't have ANYTHING touching the screen when it moves. No bezel, surround plate, zip. It takes very little resistance to stop the mechanism.

The unit was free-and-clear, hanging out of the dash, just to make sure there was nothing impairing movement. I looked carefully at all the sliding parts for a bit of crud too.

Update:

So far, the problem has not recurred. I have tried it "cold" a couple days now, and it opens/closes fine. It does not seem to be binding at all.

For now I keep my fingers crossed.

Greg