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D3 Bluetooth Voice-Dialing Problems = Class Action Lawsuit?

By astrobill · Mar 01, 2008in Problems/Troubleshooting💬 25 posts👁️ 4,971 views
Posted Mar 01, 2008 · 17:27 UTC#1

All:

 

We're all starting to discover the "voice dialing" feature the AVIC-D3 is supposed to offer with the CDBTB200 is not usable because one can't hear the questions one's phone is asking when the phone is in voice dial mode...

 

Even if the AVIC-D3 correctly initiates voice dialing on a Bluetooth-compliant phone (not a given), it does *NOT* allow one to hear the phone's voice dialing prompts (i.e., it's MUTING them)!

 

Bottom line: We can't safely use hands-free voice dialing because Pioneer appears to have deviated from Bluetooth programming standards.

 

This is a major problem, and Pioneer refuses to give consistent replies to those of us who have repeatedly called them about this.

 

Class-action lawsuit to force Pioneer to fix this? Thoughts?

Posted Mar 01, 2008 · 17:35 UTC#2

Wow...didn't know it was THAT bad. I may not install it at all, now. How does the unit function if you control the dialing by the phone itself? I know it doesn't solve the problem you mention, but it's better than holding the phone to your ear.

Posted Mar 03, 2008 · 17:58 UTC#3

It would by nice to have the unit use voice dial, we did pay for it. My Jabra headset works great with the voice dialing in Bluetooth, so I know it works. I am really disapointed that my new phone (LG Voyager) cant connect with the BT200 in BT Audio. This feature would have put me on cloud nine with the BT200 and I could overlook the voice dialing feature. This makes the BT200 a piece that is only delivering half the features it advertised. All in All I have to say that if I had know that all these problems existed i would have opted out on the BT200. The phone function's work great and the phone book transfered better with the V07 for my phone. In the defence of the BT200 I have to say I have not Idetified if it is the BT200 or Voyager that wont link in BT Audio. I am not saying a class action suit is the answer, but an update to this unit would make me happy. The D3 is a great unit and I am very happy with it, but I think the BT200 is a unit that was not tested or programed well enough.

Posted Mar 03, 2008 · 18:43 UTC#4

I don't know what prompts you are talking about that are being muted, but the voice dialing on my D3 works with my Motorola RAZR. It takes a few seconds for the voice mode to engage, but it works. I would be more pissed about the address book not transferring from so many phones.

Posted Mar 03, 2008 · 20:51 UTC#5

Yeah, lets try even harder to get this site shut down...

Posted Mar 03, 2008 · 21:49 UTC#6

LOL! I love it.

 

 

Pioneer: Here. We made this cause we thought you might like. You can buy it if you want it.

Consumer: hey, thanks! Does it work with my phone?

Pioneer: Bluetooth is complicated and every phone is different. So, it might.

Consumer: Well, I'll risk it and buy it anyway.

Pioneer: Cool. I hope you like it.

Consumer: HEY! I just tried it and it only mostly works with my phone even through it fully works with my friends phone. ... Just like you said!!!!! Fix it now!

Pioneer: Feel free to take it back if you don't like it. We don't need your money.

Consumer: NO! Instead, I'll hang on to it AND try to take your money. Say hello to my ridiculous lawsuit!

Pioneer: Good luck.

Posted Mar 03, 2008 · 22:39 UTC#7

lol... so true ^

Posted Mar 03, 2008 · 23:14 UTC#8

voice dialing works just fine with my RAZR, maybe you should sue the company that made your phone.

Posted Mar 03, 2008 · 23:51 UTC#9

You can't sue a phone company (or any company in general, really) because it's equipment doesn't work with another company's equipment if they've never stated that it would.

Posted Mar 03, 2008 · 23:57 UTC#10

Also, a lawsuit against Pioneer about limited functionality of the bluetooth unit wouldn't make it 5 seconds before your lawyer tells you to get the hell out of his office. Because, stated right in the product description, as well as in the owner's manual and product packaging, most likely it says this:

 

Certain Bluetooth features may not be supported by all compatible Bluetooth-enabled devices, and/or the functionality of such features may be limited in certain devices or by certain wireless carriers. Some Bluetooth-enabled mobile phones may not be fully compatible with (and certain features/functionality may be limited with) a Bluetooth-enabled Pioneer system.

 

Which in layman's terms means, you can't do jack about it.

Posted Mar 04, 2008 · 03:44 UTC#11
voice dialing works just fine with my RAZR, maybe you should sue the company that made your phone.

 

Interesting, I cannot get audible voice prompts with my RAZR. :? Everything else works well, including the BT audio and other calling functions. I did have to transfer one phonebook entry at a time, though.

 

I've got the ones I call most in the 6 presets so I'm only one more touch from calling them handsfree.

Posted Mar 05, 2008 · 01:46 UTC#12

To the one guy who says he's got voice dialing working with the Motorola RAZR....did you read my post carefully?

 

The Pioneer equipment IS properly starting voice dial mode on some phones. That's not the problem. The problem is none of us can HEAR the voice dial PROMPTS coming from a phone, even after the AVIC correctly puts it in voice mode.

 

In other words, most of us have phones that ask you "Did you say call Joe?" or "Dial which number?"...to which one must answer "Yes" or "No" or "Mobile" or whatever...

 

If you can't hear the phone asking you these questions when in voice dial mode, how the heck do you use voice dialing?? Do you not understand my point?

 

So, here are the statistics so far:

 

People who have the same problem I'm having: About 5,000

 

People who say voice dialing is working right: 1 (svtjackal)

 

Also, who would "shut down" the site if we discuss this? LOL

Posted Mar 05, 2008 · 02:35 UTC#13

I understand what you are saying. I don't hear prompts. I can see on the AVIC display when the voice dial is ready and I say who I want to call. Again, I don't think this is a Pioneer problem. There are just too many phones out there and there is no way Pioneer can make the AVIC work perfectly with everyone of them. I think to even consider a lawsuit is over reacting.

Posted Mar 05, 2008 · 03:09 UTC#14

Ok, well maybe a lawsuit WOULD be overreacting, but you have to admit this is a bit of a safety issue...my Bluetooth headset is more "hands free" than the AVIC and BTB200 are...

 

I suppose I was hoping all of us would scream "YES!" and then Pioneer would read this and issue a software fix.

 

Speaking of fixes or updates, aren't we due for a nav disk update??? v1.0 was made over a year ago....

Posted Mar 05, 2008 · 03:21 UTC#15
you have to admit this is a bit of a safety issue...

You know what's even safer? Not using the phone at all while driving.

 

Seriously, man... If you think there's a safety issue, don't use it. Nobody's making you make phone calls and nobody's making you use the bluetooth module to do it. If you don't like how it works, don't use it. Because arguing about it on the internet isn't going to do a damn thing.

Posted Mar 05, 2008 · 03:32 UTC#16

Can other D3 owners concur?

 

Because in the Z2, you can hear the voice prompt say "Please say Phone number"

 

Doesn't make sense to me because the D3 series came out after the Z1 had already came out and the D3's interface is more updated.

:!:

 

 

As for it being a class action law-suit, I can't seem to figure out what your Theory of Case would be.

Posted Mar 09, 2008 · 05:25 UTC#17

If u went to a good shop they would have tested it on the show room floor and then u could have made your mind up then and there.Now with that bieng said I do have the same problem my girls razor phone wont work with voice commands but my buddies razor will the problem is u may think u have the same phone but u dont cause of different service providers.

 

If u want voice commands buy a parrot 3200 they always work with voice commands they are also providing bt for pioneer this year so there very well may be a fix to your problem....

Posted Apr 05, 2008 · 20:47 UTC#18

HiFiSi:

 

Everybody else's non-Pioneer equipment on the road does fantastic, safe, totally hands-free voice dialing. The AVIC completely tubes it, requiring hands-on manipulation while driving. Dozens of people on here totally agree with me and are posting about the problem all over the forums.

 

Your response? "Sure, it's less safe...so stop complaining and just don't use the Bluetooth". Umm...yeah, thanks for the helpful suggestion, dude.

 

Rather than just admit the AVIC is messed up, you constantly seem hell-bent on being the appointed defender of Pioneer. Are you a Pioneer employee or dealer, or something?

 

I don't get why you insist on arguing with anyone who points out what a laboratory prototype piece of @^% the entire AVIC series is, instead of getting on the bandwagon and helping make that point to Pioneer in the hopes they'll redo the entire software and issue appropriate fixes.

 

If the AVIC is so great and works so well (as you seem to think) how do you personally explain the need for an entire web site (i.e., THIS ONE) and a massive community of people dedicated to getting this piece of garbage to work?

 

Is there a KENWOOD5120411.com? Do you see an AlpineBlackBird411 or a Magellan411 website? Er...no.

 

Bottom line: Pioneer tried to beat the market, and released the AVIC series while still trying to get the thing to work properly. They apparently did almost no user interface testing and hired no human factors engineers to make this thing usable. My Kenwood goes in next week...

 

Good luck in your career with Pioneer, HiFiSi!

 

- B

Posted Apr 05, 2008 · 20:49 UTC#19

djmixmac...

 

what do you mean "can other D3 owners concur" ? If you do a few simple searches on these forums, you'll find dozens of us all having this problem. Who cares if the D3 came out after the Z2? The problem is real, it's serious, and dozens of us are having it. This is not a dream. Read the forums, man.

Posted Apr 05, 2008 · 22:32 UTC#20

The main reason I bought the D3 was because I needed hands free, I drive a stick shift. I just bought it, and I also have found that the voice commands coming from the phone are not being passed to the head unit. So its no good. Also, you can't add entries into the phonebook, to top all this off, I get to dial the number on the unit, or call via the phone, then put it down.

 

Wonder if they can tell us what phones really work with their product, I wonder if they really know...

 

Not a very happy customer

Posted Apr 06, 2008 · 02:02 UTC#21

Somewhere on this site I found the profiles required for the Pioneer BT device

 

they were GAP, SDP, HSP, HFP, A2DP, AND OPP

 

So I started looking for info on these protocols, and profiles, and found the link below. It lists a lot of phones, and what they are setup for. The link below is missing GAP and SDP. But it may contain the important ones

 

Hope this helps!

 

http://support.vzw.com/pdf/BT_Chart_Handsets.pdf

Posted Apr 08, 2008 · 21:11 UTC#22

All:

 

Pioneer finally got back to me (over 60 days late) and has provided the following response:

 

Today, Pioneer engineering officially stated to me that Pioneer DOES NOT SUPPORT the capability to hear voice-dialing prompts from a Bluetooth-capable phone!!

 

As far as they are concerned, as long as you can touch "Voice" on the AVIC and put your phone into voice-dialing mode, they are done. It does not matter that we can't hear our phones guiding us through the voice dialing process. It does not matter that t's unsafe while driving to be forced to look at your phone while attempting to voice dial.

 

Glad I'm selling my AVIC and putting in a Kenwood high-end nav unit next week.

 

- Astrobill

Posted Apr 09, 2008 · 00:19 UTC#23
:lol:
Posted Apr 09, 2008 · 00:42 UTC#24

Enjoy your "high-end" Kenwood if you can find one. All 7120s and 8120s were recalled and we had to send them back. Oops!

Posted Jun 27, 2010 · 16:58 UTC#25

I just recently noticed thr voice button on the phone menu of the d3,

I usually dial from my iPhone but for some reason I hit the button insted yesterday

and the voice prints actually came over the speaker, it was actually really nice

but I couldn't get it to duplicate again. I guess it was just a malfunction.. Oh well