Now my back up cam is not showing anything. Called Pioneer and spoke to Mike...took him a while to comprehend what the problem was. It seems as if he was trying to talk me out of what i knew to be the problem. Finally, he acknowledged the problem and told me to have the dealer replace it.
I asked for either his extension or the first initial of his last name and he refused. So I asked to be transferred to a manager. I received a voicemail. I subsequently left a message for the Manager, Rocky. I then called my dealer and told him what Pioneer said. My dealer noted he would call his contact in Pioneer to confirm.
I then received a call from Rocky. Very cool guy. Apparently, Pioneer monitors this site. They are aware of the problems. I feel comfortable that in the end result Pioneer will do the right thing. Now i'm waiting to see if my dealer do a switch...that would be easiest as opposed to paying to have the unit removed, shipped, wait for the return, then reinstall....awwwwwg!