I have the avic-f900bt with all modules listed below. I have the same issues as everyone else does. After making 37 phones called to pioneer I finally got a phone call back from the helpdesk management. He seems to think that it’s a state of the art unit with only a few minor inconveniences.

Mark had no ETA on any type of fixes or updates. He would not even confirm that they were working on one. If you guys would like I can go in to the details. But I would strongly recommend that you guys call him and open a case with him so that the issues will get addressed.

FYI, I found out through several local stores that pioneer has pulled the units out of the distribution warehouses. Mark did confirm this but he was still in denial that there where issues he said it was a common practice. ( I don’t think so)

[email protected]

800 421 1404, option 2 and option 4 ask for Mark Passmore. It did take him 3 business days to return my call.

AVIC-F900BT

GEX-P920XM

CD-SB10

ND-BC20PA

GEX-P10HD

Sounds like just another runaround to me.

Wow !! I feel sooo much better now,I think I'll go out and buy 2 or 3 units and be happy.Don't worry fellas about your issues because they're only a few minor inconveniences. They'll get to it within 3-5 years.

I just spoke with one of the regional trainers today told me that they are in Long Beach right now working on software to fix the issues and should have an answer for us next week.

I just spoke with one of the regional trainers today told me that they are in Long Beach right now working on software to fix the issues and should have an answer for us next week.

Just spoke to the support team in Long Beach as well...

They basically said:

"For transparency, Pioneer is acknowledging all the problems with this unit and the Engineering Team in Japan is working on a firmware fix.

It includes BT quality, boot time, Touchscreen responsiveness, iPod integration, Automatic time accuracy"...

To the question: Should I expect Firmware only or will I have to send the unit back, he replied :"... Absolutely firmware only..."

No ETA, he just recommended to register my unit to the pioneer website and check "Receive e-mail updates"...

FWIW...

Excellent !!

Fotostars PLEASE don't be messing with us...that sounds like exactly what I wanted to hear!!

is it gonna be possible to make copies of the files on here? i bought both units at amazon so i dont know how id receive one...

I'm sure it would be available from Pioneer's website, when (if) they get around to releasing it.

I just spoke with one of the regional trainers today told me that they are in Long Beach right now working on software to fix the issues and should have an answer for us next week.

 

Just spoke to the support team in Long Beach as well...

They basically said:

"For transparency, Pioneer is acknowledging all the problems with this unit and the Engineering Team in Japan is working on a firmware fix.

It includes BT quality, boot time, Touchscreen responsiveness, iPod integration, Automatic time accuracy"...

 

To the question: Should I expect Firmware only or will I have to send the unit back, he replied :"... Absolutely firmware only..."

 

No ETA, he just recommended to register my unit to the pioneer website and check "Receive e-mail updates"...

 

FWIW...

I guess I'm relieved but surprised to hear that. FINALLY. (If it's accurate - no offense to fotostars, but 1st reports aren't often dead-on) I haven't seen anything resembling 'transparency' yet. Marketing isn't just closing the sale or obtaining new customers -- it's retaining existing customers and improving the value curve. In other words, if you're not competing just on price then you have to convince that your providing more for the dollar even if it costs more dollars. If I were Pioneer marketing I would have jumped all over this with a press release or at least a notice on their website. A vacuum of information will be filled. And usually NOT to your advantage.

Here is a reply I received today when I questioned the units via email to their navigation department:

Thank you for contacting us about our Navigation

We regret if you have experienced any problems with your Pioneer Navigation unit.

Pioneer is aware that some units have some issue, we reported the issue to the engineers and it is being investigated.

I also created a case on your behalf and I'm forwarding your case to engineering. Your case number is 254966. We at Pioneer value your continued business. Please let us know if you have any additional questions regarding our Navigation, please use your case number in the event that you need to contact us.

 

 

Thank You,

 

Pablo

Customer Service Representative

Perhaps I will get a further response from engineering...

Pablo from customer service???? yea right.. what a BS statement.

Pablo from customer service???? yea right.. what a BS statement.

how u figure?

^ He's obviously racist towards people of Hispanic descent...

Not racist at all ... I am married to a hispanic for 17 years.. I am saying his name most likely is not Pablo and the crap that pioneer is saying is BS... come on guys we pay all this money for them to release a sub-par nav system and then say we are sorry for your problems.. hey we got our money and we will get back with you when we do.... come on.

At least they gave me a case number for when I call them back.