Thank you for contacting Pioneer Electronics, Inc.

There will be a new software update soon for the F-series. Just keep checking on the Pioneer website for the model you have.

Thank You,

Khammy

Customer Service Representative

I posted this in another thread, but figured everyone should see this. That message I got about a minute ago. Seems like there will be a fix for out iPod Touch 2.0 issues. Maybe other fixes too but, right now that's all I care about. LOL

Hope this comes out very very soon rather then just soon, but its something to look forward too.

That's great the confirmed the update, the question is what is the definition of "soon"?

I mean an update was posted a week ago for europeaon models, im assuming that particular one was only for something related to their system, granted I don't know what would be different between europe's and america's version but owell I guess.

Seems like there will be a fix for out iPod Touch 2.0 issues.

I don't see where their reply says anything about that...

Oh yeah!!!!

Thank you for contacting Pioneer Electronics, Inc.

There will be a new software update soon for the F-series. Just keep checking on the Pioneer website for the model you have.

Thank You,

Khammy

Customer Service Representative

--Original Message--

From: [email protected]

Date: 08/20/08

To: [email protected]

Subject: Re: Feature and Specification|B00002|5166973505 [#1199272]

Just curious if there is any news on this issue?

I have recently updated to the latest 2.0.2 update for the iPod Touch.

Still doesn't work. I wasn't expecting it to some how fix the issue but,

had hoped maybe it would. So, if there is anything new to report or to know

that it is being worked on, that would be great.

Honestly, knowing Pioneer's customer service, that reply that they gave you could very well have absolutely nothing to do with what you asked them about. It could just be a generic response they give to everyone asking about if features are going to be fixed. I've seen it numerous times already. Unless you get a reply from them that actually shows them saying a specific feature is going to be fixed with the update, you're only assuming it will be and could end up being wrong.

Basically, you shouldn't go getting people's hopes up about a fix for the ipod touch/iphone when you don't have any definitive evidence that there actually is one.

I know I am assuming based on what I got in an email were I specifically asked them about this iPod issue. There response seems to indicate they are aware of it, and are going to release a firmware update to fix it. I mean if there was no fix coming or that a new firmware update wouldn't have anything to do with the iPod issue. Why respond at all? They could have said that there are currently no plans to fix the issue, or anything else to indicate that we are SOL.

Not saying your wrong but, it doesn't make any sense to me for them to respond to something like this without there being some truth to it. They did at least push and update to fix other issues with the unit. I know that doesn't speak for all there other units that may have never been updated or fixed well. But, there track record with the new F- Series seems to indicate they are willing to fix problems with it. And it's a brand new model, ect.

Also here is the rest of the email. Or rather from the start of me asking them about the iPod issue:

Thank you for contacting Pioneer Electronics, Inc.

There will be a new software update soon for the F-series. Just keep checking on the Pioneer website for the model you have.

Thank You,

Khammy

Customer Service Representative

--Original Message--

From: [email protected]

Date: 08/20/08

To: [email protected]

Subject: Re: Feature and Specification|B00002|5166973505 [#1199272]

Just curious if there is any news on this issue?

I have recently updated to the latest 2.0.2 update for the iPod Touch.

Still doesn't work. I wasn't expecting it to some how fix the issue but,

had hoped maybe it would. So, if there is anything new to report or to know

that it is being worked on, that would be great.

> From:

> Date: Thu, 31 Jul 2008 08:36:20 -0700

> To: Paul Vasquez

> Subject: RE:Re: Feature and Specification|B00002|5166973505 [#1199272]

>

>

> Thank you for contacting Pioneer Electronics, Inc.

>

> Yes, if you have register your unit on Pioneer website we will send you an

> email.

>

>

> Thank You,

>

> Khammy

> Customer Service Representative

>

> --Original Message--

> From: [email protected]

> Date: 07/31/08

> To: [email protected]

> Subject: Re: Feature and Specification|B00002|5166973505 [#1199272]

>

> Excellent. Is there any way I can be notified of a fix when it becomes

> available? I am hoping this is something that will be fixed relatively

> quickly. As its one of the major selling points of this HU.

>

>

>> From:

>> Date: Thu, 31 Jul 2008 06:23:14 -0700

>> To: Paul Vasquez

>> Subject: RE:Feature and Specification|B00002|5166973505 [#1199272]

>>

>>

>> Thank you for contacting Pioneer Electronics, Inc.

>>

>> We don't have the fix for it, but we have report this issue to our Engineer

>> to

>> look in to it.

>>

>>

>> Thank You,

>>

>> Khammy

>> Customer Service Representative

>>

>> --Original Message--

>> From: [email protected]

>> Date: 07/30/08

>> To: [email protected]

>> Subject: Feature and Specification|B00002|5166973505[#1199272]

>>

>> FirstName:Paul

>> LastName:Vasquez

>> Email:[email protected]

>>

>> Inquiry Type:Feature and Specification

>> lstPublishers:0002

>> lstTitles:B00002-Car Products-Navigation

>> Inquiry:Currently the AVIC-Fxxx series does not work with the Apple iPod

>> Touch

>> (2.0). There is no functionality or even charging when the device is plugged

>> in.

>> Will there be a fix for this issue? I have read on a previous HU (Navi) the

>> D3 that the iPod Classic also had similar issues as this one, where the unit

>> wouldn't recongize the iPod. That too was never fixed by either Pioneer or

>> Apple. I don't want to be lost with a head unit that I can not connect my

>> iPod too. Both these devices cost a good sum of money and I don't see a good

>> reason as to why they can't work as advertised. So please get back to me and

>> let me know if anything is being done about this.

I think that is pretty specific. yeah they could still screw us, and that rep may not know squat about anything. But I think its a pretty strait answer.

No, Its not specific at all, and HiFi is right. You deal with Pioneer as some of us have and you will see for yourself. This is just the kind of lack of info or info not pertaining to your question they normally give when your trying to get an answer to a specific question. They are horrible and often just give you a half ass answer. I hope your right but I wouldn't set yourself up for disappointment if I were you.

Yeah, thats pretty generic. When I have emailed Pioneer or called them they would only give you a generic answer. That is almost equal to the one I sent about a week ago.

Well, that sucks. I will give them till September. If I am forced to sell the unit to get something else that will work. I guess I have no choice. But, I have to believe they will actually fix this.

That update cant come soon enough imho.

what the fahq!!!

Don't know if anyone is still watching this thread, I just spoke to another Pioneer Rep on the phone and asked about the second update for the F- Series and she said this isn't one. Last month i spoke to another individual and he said the same thing. Not looking Good.

I spoke to a rep yesterday and they said that they were still working on it. I guess that they all have no clue?

if there are no more updates, Im going to break my F90bt, then claim insurance and say its broken so I can get a refund.

this is ridiculous.

Here is the reply i got back from the long E-mail i sent pioneer after talking to the customer service rep who told me there would be no updates. Ironically, look at the name at the end of thee-mail and then read the reply of the e-mail in the very first post. It was the same individual.

Thank you for contacting Pioneer Electronics, Inc.

I was on the telephone by a few of your customer service Reps that there would not be another update to the AVIC F Series?

This is true for right now. We don't know when will the next one come out.

Thank You,

Khammy

Customer Service Representative

This clearly shows the lack of inconsistent communication within... who knows, i give up, que sera, sera. It would be nice to see another update!!!

So very typical of Pioneer support. This doesn't surprise me one bit.

"...This is true for right now. We don't know when will the next one come out.

Thank You,

Khammy

Customer Service Representative"...

As everyone else, I've had my frustrations with the F-Series. Prior to that, I was waiting for the release of the much anticipated Jensen VM9022HDN, announced at CES in 1/08. Every month they said it would hit the streets in another month. By June I said no mas and decided to become a member of the Pioneer family. (If I knew then...)

After this whole experience I would now rather be told "we don't know when it's coming out" than be placated by a false promise from someone who obviously has no control or knowledge of their company's future decisions.