For some reason my z1 (upgraded to z3 hd ) will not play any dvd's that i insert into the drive. every dvd i put in it checks the disc and then it says unreadable disc. should the drive be cleaned? anything i can reset that might help?
Just an update - i had to send the z1 back to circuit city's service dept. i originally bought the z1 from circuit city back in nov 2006. i took a 3 yr warranty with them (thank god i did) and have sent it back for repair. They dont carry the z series anymore so they told me that if its not fixable, then i would be entitled to the F900. Not really what i want, so hopefully they'll be able to replace the cd/dvd drive and ship it back to me. Boy - its very weird having the stock radio back in my truck. i was told a tun-around time of 7-10 days.
anyone have good or not good experience with circuit city's repair?
They send it to Pioneer
are you sure? before going to circuit city (and calling them) i called pionneer and they told me that i only had 1 yr parts and labor warranty.
according to circuit city, they told me they send to their service center in atlanta GA - unless pioneer has a service center in atlanta ga
Pioneer won't sell the parts for repair to anyone so it has to go to them. We used to have a service center like an hour away but they stopped letting all of them do navigation repairs and said it has to go to Pioneer. I assume Circuit will just pay them what it costs to fix, or give you a 900
I thought i would upate on the progress of this.
So I called Circuit city yesterday (friday) to check up on the unit.
They told me that in their computer system it was "authorized for exchange". I was told that the unit cannot be fixed - they told me that the unit was not sent to Pioneer for repair. After calling various 800 #'s per the store customer service rep (totally useless) i finally circled back to circuit city, spoke to a mgr and they told me that they do not carry the avic z series in their store nor in their other stores in their district.
I asked the mgr to do a company wide search in all their stores across the US for the aviz z3 model. I'm supposed to hear something by Tuesday or wed of this coming week. Yea right - like i received a phone call this week telling me that the unit was not repairable.
they told me i could go with the F900 but i really do not want that unit. then i have to worry about the accessories too which i dont know if all the accessories i have are compatible with the f900. but i'll worry about that later.
i should have never sent the unit in. i should have just lived with the problem.
You could always take the new f series (I would fight for more compensation due to the cost difference to the Z), sell it, and pick up a used/refurb Z1/2/3...
true - i just didnt want to have to fork out any of my money on this.
if they cant find a z in any of their stores across the US, then i'll demand my unit back. if they tell me that they cant give me my unit back for whatever reason, then they're gonna give me what i paid for it (or close to it) and i'll go out and get a new one.
what a pain in the neck this whole thing is. they probably never even sent that unit back to pioneer for repair.
Now that you mention it, if you bought the extended warrenty, they should replace it or give you a 100% refund...
they can only replace what they carry. since they dont carry the z anymore, they can only replace it with an F ... I spoke to them today and told them to just give me the unit back. its not worth the hassle anymore. if i cant play a dvd, then so be it. at least i can still use the gps, ipod and xm. the dvd would have been nice for when my kids are in the car. i guess i can get an external dvd player and hook it up to the z somehow
Can you still rip cds or is the music library going to be worthless to you as well? Can Pioneer fix it for their $200 flat fee?
Maybe you can get alhold of someone's Z that has a smashed screen and take the DVD player out of it?
yes Pioneer told me i could send it to them for $200. i really dont want to do that . I can play music cd's just fine and yes it will rip right the library w/o any problem. have you or anyone ever cracked open one of these things ? i'm curious if the dvd player can actually come out?
if only cc carried the z3 , it would solve my problem.
I know others have opened it up. The service manual gives a breakdown on disassembly. The part number for the DVD Mechanism Module is: CXK6341.
Circuit city shows this part in their part search:
http://circuitcity.partsearch.com/Part/ ... 1/New.aspx
Can they order the part for you?
the link you sent is the actual dvd/cd player for the z series?
i'll certainly find out if they can. my z1 is on its way back to the CC store so when it arrives, i'll go in and ask them about it.
Watching CNN right now and they just said CC is liquidating all of their stores starting now. Feel sorry for people that bought extended warranties from them 
yes i read that on the net today. my unit should be back in the store today or monday. once i get i'm not sending it out anywhere. 2 weeks without it and nothing was done with it. CC customer service sucks and they were completely useless. the installer i used at best buy to install my camera was much better than cc. he even fixed mistakes that cc made when i had my unit installed originally back in 2006.
well - thank god my z is on its way back to CC. once i get it, i'm having best buy put it back in. lol
well - thank god my z is on its way back to CC. once i get it, i'm having best buy put it back in. lol
their extended warranty is thru a 3rd party company so it will still be honored.
well, my z1 finally came back from the CC warranty company. took it to best buy and them install it - works great. still cant play dvd's though.
my last resort is that i have contacted the warranty company directly to see if they can do anything to replace what i have w/ a z3. its a long shot but its worth a try.
It;s been a while but i wanted to give an update on this problem.
I decided not even to deal with the 3rd party warranty company that is handling all of the CC warranties.
I found a guy on eBay who will fix any problem with your Z unit - The company is called same day auto service and he's located in VA. For $100, i was able to get my dvd problem resolved. It turns out the lens was the problem and needed to be replaced. Just before sending the unit to him - whenever i hit the eject button to open/close the front panel - the front would not retract properly - so he was able to fix this as well. The guy who runs the place was great to communicate with - and the turn around time was 1-2 days. I shipped my unit to him on a monday, and had it sent back to me and in my hands on Friday of the same week.
here's the auction
http://cgi.ebay.com/ws/eBayISAPI.dll?Vi ... %26ps%3D54
I would highly recommend this for anyone having trouble with cd/ dvd playback or anything else.