I receved an interesting email today from Pioneer, it reads:-
Dear Yoan,
We have recently discovered that following an IT problem, emails were not being distributed and therefore should you not have resolved your question, please either re-submit your email or contact us on 0330 123 1240 or 0870 600 1539.
Best regards,
Pioneer
Customer & Service support
DISCLAIMER
Shame is I fixed it myself thanks to the forum and the people who use it!