I got the unit installed last week and everything is fine. However, I can not get my face plate to open up wider than my first CD drive...any thoughts?

My DVD drive is not accessable what so ever...luckily the guy who installed in put my nav disc in...

You have to hold the eject button down to make it open to the DVD Drive.

I have tried....it kind of goes, but then stops and returns to its normal position...

hold it down for more then 1 second, make sure theres no obstructions as well

I held it down for about a minute...several times. As far as obstructions, there isnt anything i can see. I guess i will take it back to the installer...dang.

What kind of car is it in?

2005 nissan altima

Sounds like the slide mechanism is hitting the lower part of the kit. I've had to file down the lower left part of that kit to get it to open properly. Since you had it professionally done I'd take it back. A competent installer should be able to fix the problem in 15 minutes or so.

Zactly.