I have a brand new DA02 that I installed and the screen in not responsive in various areas at all, especially right over the back arrow in the top left and right corners, then it will freeze all together and I will not respond at all for about 5 mins, then work for a bit a lockup again. I have done the reset on the front by the SD card slot. Has anyone heard of this before? I'm not sure what to do, there is no way Pioneer would have made something this buggy. I have the latest firmware that came pre-loaded on the unit 4.16. Pulling my hair out, not impressed.

thanks in advance

your unit sounds defective. Have it returned and replaced. 

Defective units happen. Don't base your opinion on a single unit. 

Update. Got a new unit and all is well 100% better so far!!! Thanks for the reply