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Installed 5000nex but, I no volume

By anubis9712 · Apr 19, 2014in NEX Series💬 8 posts👁️ 2,928 views
Posted Apr 19, 2014 · 11:37 UTC#1

I installed the 5000nex in my 2009 Dodge Ram with the PAC rp4-ch11 SWI interface. The radio powers on, plays CD,s and the radio works but, I am not getting any sound through the speakers. Is there a setting that I am missing that my be causing the problem?

Posted Apr 19, 2014 · 11:47 UTC#2

Sounds like you got some wires not connected correctly. Double check your wires...

Posted Apr 19, 2014 · 14:38 UTC#3

Yes double check your wires.  I just installed this unit in a buddys 2008 Ram and I mixed up the wires.  Check your wiring and I bet that iwll be the problem

Posted Apr 19, 2014 · 18:41 UTC#4

Check to see if you have the premium sound system in your truck. It might be that the PAC harness is not recognizing the amp.

Posted Apr 19, 2014 · 18:42 UTC#5

Also go to your audio settings and check to see if rear audio is set to on.

Posted Apr 20, 2014 · 00:22 UTC#6

Thanks for the help. I double checked the wires and they seemed to connected correctly. I still had the problem so I disconnected all of the wires except the power, ground, the 4 sets of speaker wires and the Illumin wire. I still had the same problem so I went to my locel audio store and they said the PAC harness I had wasn't activating the built-in amp (I have the 7 speaker Infinity system). I bought the Axxess ASWC-1 and Axxess CHTO-013BB. I connected them up and I still have the same problem. All of the controls work, I see the radio station info come up, When I tried a CD the song name came up and the play bar is moving. I tried streaming from my phone which appeared to be working as well but, I can't figure out why I have no sound. Is it possible the head unit is bad or is there some setting that I am missing in the radio config? There is the mute wire that is next to the RCA wires that I didn't connect up. Does that wire need to be connected for the sound to work? I tried setting the rear audio to on then off. I turned off and on different settings in the unit but, nothing worked. I reset the head unit to factory defaults and still no luck.

Posted Apr 20, 2014 · 01:58 UTC#7

Is it possible the PAC harness is bad?

Posted Apr 20, 2014 · 05:53 UTC#8

Your PAC module is probably bad is my guess.