Hello all,

Like most of you here, I'm trying to install the 1.06 update onto my NEX (4000 model), which is currently on 1.02.  Here are the things I've done:

• Triple checked that I got the right file from the website.
• Formatted a USB drive as FAT32 (tried this on my PC and Mac even though it shouldn't make a difference).
• Put the whole "AVIC5000NEX" file on the root of the drive [edit: I did unzip the download and put the uncompressed folder on the flash drive].
• Put the USB drive in USB1.
• Turned the audio source to off.
• Made sure my phone was physically and wirelessly disconnected.

But when I go to settings >system > system information, "Firmware Update" is grayed out!  I have also repeated all of the above steps with an SD card and had the same results.

In troubleshooting, I have restarted my car multiple times, but no luck. But the most interesting thing is when I tried going to "restore settings", all of the options are grayed out here as well! So I cannot reset any of the settings, which seems like a red flag that something bigger may be going on.  I considered maybe 1.02 can't update directly to 1.06, but I haven't seen that problem mentioned anywhere in the documentation.

can anyone think what the issue may be?

Thank you for any assistance!

Hello all,

 

Like most of you here, I'm trying to install the 1.06 update onto my NEX (4000 model), which is currently on 1.02.  Here are the things I've done:

• Triple checked that I got the right file from the website.
• Formatted a USB drive as FAT32 (tried this on my PC and Mac even though it shouldn't make a difference).
• Put the whole "AVIC5000NEX" file on the root of the drive.
• Put the USB drive in USB1.
• Turned the audio source to off.
• Made sure my phone was physically and wirelessly disconnected.

But when I go to settings >system > system information, "Firmware Update" is grayed out!  I have also repeated all of the above steps with an SD card and had the same results.

 

In troubleshooting, I have restarted my car multiple times, but no luck. But the most interesting thing is when I tried going to "restore settings", all of the options are grayed out here as well! So I cannot reset any of the settings, which seems like a red flag that something bigger may be going on.  I considered maybe 1.02 can't update directly to 1.06, but I haven't seen that problem mentioned anywhere in the documentation.

 

can anyone think what the issue may be?

 

Thank you for any assistance!

When you say "Put the whole "AVIC5000NEX" file on the root of the drive" make sure we are talking about the actual expanded folder from the zip file and NOT the zip file itself. You will need to uncompress the zip file before putting it onto your USB drive.

-MK

Try cycling through the parking brake a few times and see if that activates the options.

When you say "Put the whole "AVIC5000NEX" file on the root of the drive" make sure we are talking about the actual expanded folder from the zip file and NOT the zip file itself. You will need to uncompress the zip file before putting it onto your USB drive.

 

-MK

Yes, I did unzip the archive and put the uncompressed folder on the drives.  Thank you for pointing that out, I'll edit my original post with that info.

Try cycling through the parking brake a few times and see if that activates the options.

ok, thanks, I'll have to try that later.  I do know for sure my parking brake was enganged, but I don't think I cycled it.

Tried doing a few cycles of turning car off/on and handbrake off/on, no change.

For a visual, I have taken a few pics of what I'm seeing.

Bottom of the System menu:

System Information screen:

Restore Settings screen:

I did update my NEX 4000 with an SD-Card (took about 8 minutes). If you have an empty SD-Card you could give it a try. Maybe this works...

Make sure you are connecting the USB on the port 1. Otherwise it won't work.

yes, I am for sure on USB1. I have also tried an SD card, same thing happened.

Did you follow,the correct steps. Format the drive, copy the folder not the individual files, turn off av, then try the update and is it an SDHC CARD

Make sure the drive is formatted as FAT or FAT32. This limits your drive size to 32GB, since more requires a different file system.

I have the exact same problem.  It seems like the deck thinks it is in a state where things can't be done (parking break not on, car in movement) or something like that.  Tried SD cards, USB drives, and still no luck!  

I have an 2004 Audi A4 with a TR7 bypass module.  Any other tips or things to try would be great!

I had to physically ground the parking wire.

4000nex

Subaru Forester 2015

Make sure all inputs are turned to off, unplug anything on usb2, parking brake is on. That is what worked for me.

Have the same problem. Shep and acosmichippo, did you figure anything out? Thinking I may need to ask my installer for help. Physically grounding the parking wire may be the answer.

redownload the file from pioneers website and try it again, the first time it didnt work but after i downloaded it for a second time and put it on the sd card it worked fine

New 1.07 update is out now.

did you ever fix this? I am seeing a HUGE red flag if not. Your title says NEX4000 but you are trying to use the NEX5000 firmware, that's not going to work. 

did you ever fix this? I am seeing a HUGE red flag if not. Your title says NEX4000 but you are trying to use the NEX5000 firmware, that's not going to work. 

All of the update folders say NEX5000, regardless of what model you have. As long as you downloaded the right file initially, this is not an issue.

i had nex4000 installed at bestbuy and have same problem of firmware button greyed out.  I went to AV and turned it to off.  I cycled the parking break but no change.  I have a 2001 Mitsubishi eclipse spyder.  Any suggestions.  Should I go back to best buy? Any suggestions.  I bought this for carplay.  the fw version on the unit was 1.03.  I am trying to load 1.08 connect usb1.  it shows that the flash drive is in usb1.

stupid parking break ... says this nowhere in the manual except on AWESOME AVIC411 forum