Does anyone know why UPS sends claim checks to the seller and not the buyer?

It seem wrong to send more money to the person who does not have the broken item? Now the seller has double the money and the buyer has ZERO?

Maybe I am missing something here

UPS sends the check to their customer. The seller is their customer. You are not.

I guess that makes sence and works if you have an honest seller

damn, did you get screwed again?

Almost to the point of laughing

Here is the highlights of my first 5 days with my AVIC

I have been looking at the AVIC's for a few weeks and finally pulled he trigger and bought one. BAD move by me

Touchscreen works but the backlight doesn't

The seller thinks I broke the AVIC and is doing nothing. The package is insured through UPS but he will not file, I need to.

Pioneer wants $$$$ to JUST look at it. Could cost $200+

How would you guys take "Works 100% like new"??? I take it as it WORKS.

Since it was insured I figure he would have taken it BACK and then filed a claim with UPS. I would even pay for shipping.

Cheers

was it an authorized dealer?

were you just trying to save a buck?

from the description it sounds like he bought it used.

arent you the guy that almost bought my d1?

I did buy it used. It was within my budget and things seemed on the up-n-up. I guess I was trying to save a few bucks but it wasn't like I bought is CHEAP CHEAP.. Fair price for a clean unit.

I have several emails with him about its condition before I bought it.

I understand used is used but when someone says it works, I take that as it works. I am not saying the guy sent me a known defective item. I just think the way he has handled it is crappy. The unit doesn't work.

I have tried splitting the costs with him and have expressed that my only want, is to have the unit working.

I am not sure but he may be on this board too He lives in NJ and now has a D3.

Cheers

Yes MisFit

I would have bought yours and was ready to but the screen mark/scratch sent me running.

I guess I should have just got yours and lived with a working unit and a little mark/scratch. Well if I get my money back I'll be seeing what you have

Thanks

yeah, i shouldnt have even mentioned the mark. no one but me would have even noticed it, i'm just really anal like that. I just didnt want to sell it without telling you the truth. Anyway, sorry about your misfortune, and i sold the d1 and my last d2 last week, but let me know if you need anything else

I'm assuming you bought it on eBay?

If you paid by PayPal, give it a few more days and if the seller won't cooperate, file a Significantly Not As Described dispute with PayPal.

You will be required to cooperate with UPS and their inspection if the seller chooses to go that route, or PayPal will tell you to send it back to the seller. If you have to do this, make sure your send it back insured and with signature confirmation so that they can't dispute that they got it.

It's in Paypals and UPS's hands now. I have no idea how it will turn out. I do hope to get this issue closed and then purchase a working AVIC.

I guess I best go new next time

forget a claim with ups, go straight to paypal and get your money back. Should take aboutu 10 days,

forget a claim with ups, go straight to paypal and get your money back. Should take aboutu 10 days,

If the seller tells PayPal its insured then the OP is required by PayPal to cooperate with the UPS claim before they will refund him his money.

OP-

Whatever you don't, DO NOT close the PayPal dispute until you have the money in your hands. You are only allowed to open one dispute and if you close it, you're SOL.

If all fails, do a charge back on your credit card. I believe it violates paypal's terms of service agreement, but if its between that and not seeing your money, it's an easy choice.

Paypal is still reviewing the case?

Now UPS wants to come and pick up the item from me?? I do not want to give them the unit back until the decide on the claim? If they take the AVIC back and give it to the seller, then deny the claim I am SOL of teh $$ and the broken unit..

Paypal is still reviewing the case?

 

 

Now UPS wants to come and pick up the item from me?? I do not want to give them the unit back until the decide on the claim? If they take the AVIC back and give it to the seller, then deny the claim I am SOL of teh $$ and the broken unit..

 

UPS has to pick up the unit to determine whether it was their fault that the item was damaged or whether it was the sellers poor packing.

Just keep the SNAD dispute open with PayPal and you'll be fine.

Forgot to add, only communicate with the seller through PayPal's dispute console.

This way PayPal sees all communication.

I found out too late. I told Paypal in the console that I had e-mails from the seller BEFORE I bought the item.

I have no way to add any more coments to the case at this time. I have a feeling I am not going to make out to well on this.

UPS is a deadend. I am not going to let take my AVIC and them ship the broken AVIC back to the owner. All this will do is force me to try to get the unit back from the seller.. Now they can/will ask me for more money or they will not ship it.

Thanks guys. I hope someone will do a search here when things go bad with Ebay/Paypal/UPS...