Pioneer Customer Services

1-800-421-1404 , option 2 then option 4

I spoke with tech support initially, and the person helping me said they have already received several complaints, and they are trying to escalate internally - but the best way is to have as many customers as possible call and formally register a complain (and make sure they open a ticket)

Besides stating my displeasure with the Blackberry issue (and the lack of clarity on Pioneer's web site as to what works and what doesn't), I'm asking that they respond with how this will be addressed - can if be fixed with a future firmware uodate (then I'll sit tight), or is there an inherent HW incompatibility (then I want some type of monetary reimbursement)

Strength in numbers - get calling if you own (or will be buying) a PDA style phone!

You got my support, Im calling to complain, seems these Z1 units are very weak, not much research went into them. Going through my second unit and the bluetooth is F'ed up.

Maybe this topic has been addressed before, maybe not... ANYHOW, my Blackberry syncs with the bluetooth adapter with no problem...as long as all I am doing is using the phone. Every time I try to download the business card read feature (downloading my address book), it says my cell phone disconnects.

Is anyone else experiencing similar issues? And if so, is there a fix for it?

ClubFed said:

Maybe this topic has been addressed before, maybe not... ANYHOW, my Blackberry syncs with the bluetooth adapter with no problem...as long as all I am doing is using the phone. Every time I try to download the business card read feature (downloading my address book), it says my cell phone disconnects.

Is anyone else experiencing similar issues? And if so, is there a fix for it?

It's been a while since I did mine, but I think that's what it's supposed to do. It doesn't want a call coming in during the transfer. It may say it disconnected, but it still transfers the information. Then IIRC, it reconnects after the transfer. I believe mine did anyway.

ClubFed said:

Maybe this topic has been addressed before, maybe not... ANYHOW, my Blackberry syncs with the bluetooth adapter with no problem...as long as all I am doing is using the phone. Every time I try to download the business card read feature (downloading my address book), it says my cell phone disconnects.

Is anyone else experiencing similar issues? And if so, is there a fix for it?

Which model Blackberry do you have? And how were you downloading your address book? There is no way to initiate a trnasfer on my 8700c ( I can enable the Address Book Transfer feature, but this appears to be a passive mode that allows a polling BT devices to read the address book - as my BMW does when I start the car. But with the Pioneer, IT'S awaiting passively for a transfer to initiate...unless I'm missing something...)

Greg

Is that # specific for bluetooth or a generic Pioneer #? I'd like to call and complain about my rear cam.

edrock200 said:

Is that # specific for bluetooth or a generic Pioneer #? I'd like to call and complain about my rear cam.

The number is generic - the options get you to the Nav support group is my understanding....

duh...I guess that info would help, huh?

My Blackberry is the 7100i.

I ran into the phone dissconnects thing too. But then realized it was still transferring my whole phone book. Finally figured that it wasnt dissconnecting from the phone but rather the"phone". So in case a call was coming in it would not be disturbed.

htrdlnc said:

I ran into the phone dissconnects thing too. But then realized it was still transferring my whole phone book. Finally figured that it wasnt dissconnecting from the phone but rather the"phone". So in case a call was coming in it would not be disturbed.

What phone was this? A PDA (Blackberry) or "regular" bluetooth phone?

Thanks

I may have found that allowing the AVIC to automatcially pair with the Blackberry results in the unstable connection - connected, not connected, connected, etc...

On three occassions now, when it disconnected, I re-enabled the connection from the Blackberry (Comnnect to Device in the option for the Pioneer pairing on the Blackberry)

In all three occassions, the connection was not lost for the 10 to 20 minutes I continued to drive. I need to test more - perhaps I was just lucky - but prior to this, it was connecting and disconnecting every few minutes.

Still cannot figure out how to download the address book...

What phone was this? A PDA (Blackberry) or "regular" bluetooth phone?

Thanks