omg

This unit is like only 2 days old.  It's been working great until now.

I'm getting this error when i select the navigation

**** Positioning is not possible due to the hardware... ****

I can't do anything.  the navigation screen is sorta frozen with a this popup error.  I can see the unit trying to search satelites on top of the screen but nothing.

The problem is that i bought this unit online thousands of miles from my current location.   The installation had cost me time and money. 

How am i gona deal with this issue ????  I refuse to pay someone to have it uninstall and reinstall the old radio (harness been cut) and remove old radio and reinstall the repaired nex 6000 back...  this is going to cost hundreds of dollars just to swap back and forth.

Guys... any easier solution ? 

Sounds like a faulty unit. I'd suggest calling Pioneer Electronics customer support and talking to someoe there about the issue. You can see if they might be able to help you out.

The unit came from Amazon.  It is 6 AM in the morning right now.. office opens at 9 am...  but apparently they won't honor the warranty since it came from Amazon... is it true ?

if this is true it will be 700 bucks in the garbage + 200 for parts and installation labor

If pioneer won't honor warranty that would be the worst 1 grand investment in my entire life.

Did you call Pioneer? When you do, give them the serial number of the radio if they ask for warranty verification. Do not mention where it was purchased. In the U.S. manufacturers will usually help the consumers with hardware warranties.

Did the installers connect the GPS antenna correctly? Maybe it became disconnected when they were mounting the radio in the dash.

you're going to have to send it back, its going to take about 2 weeks turn around time. dont tell them where you got the radio just tell them it was a gift and you dont have the proof of purch. they will then use the date the radio was manufatured as the warrenty date. just take the radio out and leave all the wires in the car and deal with the hole and no music for two weeks. then when you get the new refurbished unit it back just plug it in and go

Waiting for the next representative...waiting time is 25 minutes..  ouch

I'll try the gift thing but if this doesn't work..then im doomed.

What i want to know is how do they fix this thing ? are they updating the firmware or changing the pcb.. ? is this a fix we can perform ourself ?

What exactly is this bug ??

nope

They are asking for a prove of purchase.

The repair center is local...about 30 minutes driving from home..

But they will not repair under warranty if they do not get prove of purchase. They will charge me for parts and time.

the pioneer guy said that it is a hardwaire failure.. something internal that may be need to be replaced..  there are several boards inside.. one is the gps board.. that one may need to be replaced.. or the antena board... worst case the maine board... or the entire unit.

The same thing happened to my 6000nex a few months back.  I unplugged the car's negative battery terminal, waited a few, then reattached it.  This should reset the entire unit and the error went away for me and has not come back since.  If you still get the error, then unfortunally the unit is defective and must be replaced.  Also make sure you have the latest firmware 1.08

I have unplugged the whole thing, waited a few and still having this issue...

I spoke to Pioneer and emailed them.. both are giving the exact same answer.

They will only repair under warranty if purchased from authorized dealer..  Amazon is not one of them.

Ive contacted the seller and they told me i can ship the radio back without the wires or antena..  because i told them that all wires that came with the unit have been modified/cut to fit the car wires..so i could not remove them that easy.  They agreed to get just the radio back.

I have two options

1- I bring it to a local pioneer repair center.. they fix for a fee..   could cost hundreds of dollars.

2- I ship it back to amazon and they swap it for another one.

I'm very sorry to hear that you are having issues with your NEX radio. These have been quite solid for my customers.

However, and I promise I am not trying to kick you while you are down, but going forward I hope this is an encouragement to buy from your local B&M. While the price is obviously nicer and these days any penny counts its issues like this that gives us retailers the ability to set ourselves apart from Amazon. We normally can fix these issues immediately and also not need to charge for the uninstall and again the reinstall when it comes back 2-3 weeks later (4-6 is possible, FYI!). Good luck and I wish you the best. And if there is anything I can do for you, please let me know.

i had the same problem a few months back when i told them i didnt have the proof of purchase and that it would take me a few days to get it. i was told the warranty date would start when the radio left the factory and it wouldnt be a problem. i then mailed the radio to pioneer in cali and two weeeks later they mailed a refurbished unit back to me. BTW i did buy it from a pioneer authorized dealer

I've sent back the radio to the seller.. they said they gona try to reproduce the error.. then they gona resend me another one....

I only had to ship back the radio though.. At first they were asking to ship back everything.. but i told them i couldn't that.. wires being cut to match car's harnress..

Anyhow, it's in the mail now.. cost me around 40 bux to ship this back....

I just hope this won't happen again past the warranty period.. Cuz i lost my trust on those avic..

in the meantime, i put the stock radio back... without closing/clipping the radio-dash back cuz its a pain the remove..

So whomever would like to steal my stock radio please use your finger nails..   

New unit in the mail.   only cost me for shipping it back..  $40 bucks  (3 days..)

because of holydaycrap...i should receive the new unit sometime next week.

Also got the new firmware file ready on a usb device... im gona update the unit first thing....

I'd first see if it works when you get it back, before running the risk of an update going wrong.....

ive got a new unit back... 

This replacement unit has the 1.08 firmware.  (but i think the old  one had the 1.08 too)

So far i dont see any difference.  This time im not gona change the background to custom in the menu..  

Also i've moved the GPS antena further away from the HU (in case the antena was over heating the HU).  On the old unit the antena was directly on the HU.. now ive put it somewhere in the dash. 

Are you saying the gps antenna was in you dash, on the head unit? If so, It cannot get a gps signal, the antenna should be routed and sitting on top of your dash, to get a clear signal from the satellites. I cannot see it ever getting a constant signal if it is in your dash and not on it. I would run it as close to the center front part of your windshield.

I would be very upset with my installer, if it was professionally installed. the gps antenna has a very long cord for installing in a close to line of site position.

see page 27 in the installation manual:

http://www.pioneerelectronics.com/StaticFiles/Manuals/Car/AVIC-7000NEX_InstallationManual011014.pdf

Previously the antena (somekind of squarry magnet with a cord) was directly sitting on the HU itself.  Since the HU casse is in metal, the antena was sticking to it.

I didn't like the idea so i moved the antena (the sqarry magnet thing with the cord)  somewhere close to the HU.. the top facing up ofcourse.  (but is still inside the dash)  i don't want to see the antena on the dash. 

So far the signal is pretty strong.  i'm not getting any lost signal.   I was told that cars like mercedes have a very thick dash therefore you can lose some signal... but on most japanese cars it is ok to leave the antena inside the dash as long the squarry thing is facing up and the magnet part facing down.

It is pretty cold outside right now like 8 Fahrenheit   (-13 celcius)   i'll take some pic when it gets warmer.

Glad to see you back in business, I am pretty sure the antenna on the head unit was problematic. the antenna should not be mounted on any sensor or anything that will interfere with the radio waves from the satellites to the antenna. Best place is on roof of auto, second  best is on dash or rear shelf, least is in a position that blocks or interferes with radio waves.  That being said, If it works, then that is the best place for your install. I have a Silverado 3/4 ton truck, and ran the thing where it sits on dash and wire runs between windshield and dash and just the little black box is seen, and since it is all black dash, it is barely noticeable, right beside the headlight light sensor that turns on and off the headlights. Signal is always at max.  

I have the same problem, I bought the unit off ebay, came from the US and I'm in Canada. 

I called Pioneer they are asking for proof of purchase  , I'm so upset I dished out 550 for this unit and it failed in less than six months.

Any suggestions? my Antenna is installed on the dash, signals did come back once and than failed again. 

Also I can't hear anything Siri says, complete silence, can't hear the map directions or text messages. So frustrating.

I just had this happen for the first time this morning.  Install was 3 days ago.  GPS antenna is in an unused center speaker slot under the center dash.  It is relatively far from electrical interference.  Turning off/on the car fixed the issue.

Also, yesterday morning, the unit suddenly "forgot" the GPS menu settings I had previously configured... settings like "don't warn me when speeding."  I can't help but think these two incidents are somewhat related.  Anyone experience this too?

Incidentally, after pushing the first "OK" warning screen (immediately after starting the car), the waiting icon spins for about 10 seconds before anything happens.  Is this normal?