I recently purchased a map update from Naviteq.  Actually, Naviteq has re-branded itself to HERE maps.  Here is my conundrum:

When I insert the SD card that contains the update, the AVIC-Z140BH prompts me for my Pioneer Password, which is needed before installation can continue.

I tried my Bluetooth password:  it did not work. 

I tried my AVIC-Z140BH security password: it did not work.

I have talked to the licensed installer that I bought the system from; they had no clue.

I have talked to HERE maps; they sent me to the site www.pioneernavigationupdate.com   The model AVIC Z140BH was not listed.  I found the device #, but the media number comes from pioneer. 

I have tried to call pioneer support, but nobody seems to want to answer the telephone.

Anybody on this forum know about this? 

Thanks in advance,

on any of the updates I have ever done, no password has ever been needed

Some of the purchased map updates require a password retrieved from Pioneer's site: https://www.pioneernavigationupdate.com/navigationupdate/