Don't have the Moto you have, but I was having issues with my phone connecting and I called Pioneer. The guy at tech support said my phone wasn't supported.
But then I paired my wife's phone and decided to retry mine and it paired! But it is pretty flaky in that sometimes everything is fine and other times I still have to pick up the handset to talk/hear. But so far, all the time it mutes the Z2 and shows that I have an incoming call when someone rings me.
So maybe try to pair another phone and then try yours.