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X920BT Bluetooth won't forget old phone, can't connect new one

By drainpip · Jul 10, 2015in Problems/Troubleshooting💬 4 posts👁️ 4,175 views
Posted Jul 10, 2015 · 05:27 UTC#1

Hello all,

 

My X920BT was/is working fine. The only problem I have at this moment is having gotten a replacement iPhone (old one tanked out) and not being able to connect the new one.

 

Current Bluetooth settings are:

 

Connection (active): Showing old iPhone

Bluetooth on/off (active): Showing off

 

All others are grayed out on the first screen including registration.

 

When I click Bluetooth on/off it shows the spinning arrows, but then says connection unsuccessful.

 

When I click on connection, it shows my old iPhone, but I can't do anything on that screen.

 

When I try to connect via my iPhone it says it's not able to connect.

 

I tried resetting it, but it only put the settings back, didn't change bluetooth at all.

 

I tried unplugging my car battery for about 10 minutes, but when I plugged it back in, the thing was still all set up (must have a battery of its own in there).

 

Oh and the firmware button is grayed out as well.

 

Are there any other tricks I can try?

Posted Jul 12, 2015 · 01:29 UTC#2

I ended up taking it to a stereo place, but even they couldn't reset it to the point where it came back. So I had to get a new deck. C'est la vie.

Posted Nov 05, 2015 · 12:47 UTC#3

I've got the same issue.  The head unit holds 5 different entries for blue tooth connectivity and all are full.  It will not let me delete any of the exisiting ones, so I'm out of luck trying to connect any new phones to it.  Anyone have any ideas? 

Posted Nov 05, 2015 · 13:08 UTC#4

In reading a bit more on this, I wonder if you need the password to get into the ability to delete old phones from the list?