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USB1 not responding 7000nex

By tekurtz · Dec 06, 2015in NEX Series💬 4 posts👁️ 760 views
Posted Dec 06, 2015 · 20:11 UTC#1

I've only had my 7000nex for about 6 weeks. CarPlay has worked fine from day 1 using usb1. I went to plug into it today and it didnt charg the phone or recognizing the phone on the head unit. Figuring the extension cable came unplugged I pulled out the head unit and reseated the usb, nothing. Swapped it over to usb2 and the phone started charging but since it's usb2 I got to response from the head unit. I can't find this being a common problem on the forum, anyone have any ideas? Factory reset? Are there fuses for the USB ports?

Thanks

Posted Dec 06, 2015 · 23:07 UTC#2

First thing I would have done is factory reset. Its free and simple.

Posted Dec 07, 2015 · 17:13 UTC#3

Ya, I'm willing to bet it won't do anything but take up another hour of my time setting everything back up. I created a trouble ticket with Pioneer, I'm going to ship it out in the next week or so if nobody else has any ideas.

Posted Dec 07, 2015 · 23:26 UTC#4

Like you said, it would take an hour to program everything back to how it was after a factory reset. Seems like a reasonable thing to try before you send the whole unit back (which you'll have to reprogram anyway). That would take much longer than an hour.