I still haven't sent my unit back to Pioneer. I need my truck too badly at the moment to have it "down" without the head unit.
I also wanted to talk to Pioneer again. The guy I talked to just said to box it up with a description of the problem. No RMA # needed. Hmm. Has anyone else sent a unit back and did they have an RMA #? Every other company I've dealt with won't accept returns for service without an RMA #.
I've also done a bit more diagnosis of the problem. It appears (although it's not 100% reproducible) that when the truck is cold I have the problem vs when it's hot. When it's cold, I have to turn the ignition on and wait for the glow plugs (it's a diesel) to warm up before starting. Since accessory power is turned off when starting, I'm wondering if the unit gets "confused" because it was partially powered up when it gets powered-off and then back on again.
However, it worked correctly when first installed so obviously something isn't working now.