Tried all three ways to reset my AVH-4200NEX (menu reset, little button and battery disconnect) to get to screen that asks if you want to run "standard" or "network" mode

Nothing would get me to that screen. Talked to guy at Pioneer's customer service phone number. He said disconnecting the cars battery ground should do a complete reset. First screen was language, then it asks about your phone and how you will hook it up, then the warning with the "OK" button. Somewhere in there it is supposed to ask if I want to run network mode. 

Any idea why I cant get to this screen?? 

 

Thanks, but I've done all this. The unit physically wipes its memory, reboots, the first screen ask about language, next screen asks if you use an Apple or Android phone, the next screen is the disclaimer/warning screen. It skips over the "Standard Mode or Network Mode" screen/question. It never shows up!! 

I wish I could do more to help.