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AVIC-N4 total loss of Sound


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Ok so I had my N4 professionally installed and was working perfectly, then I had TV headrest installed and still everything was working perfectly, I took my kids on a ride and while watching a DVD the sound went completely out. NO SOUND at all, any ideas on what happened? Or what to do to fix it. Any help would be appreciated.

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nope, I was watching a movie, the truck wasnt even moving, All of a sudden no sound at all, I had headrest TV's installed and that was it. Not sure why it did it, I took the deck out today and tested it to a speaker with speaker wire and its putting out no sound, Everything else works fine. I can still use NAV, and browse, I reset it to factory default settings, and used the master reset button, Both did absolutly Nothing at all. I just got this off ebay and it was new, I contacted the seller to find out what I need to do. But for the mean time I put the old deck back in and i have all sound again. So it has to be the deck itself.

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