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Z120/ Pac-SWI interface issues in Escalade


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We have an 07 Escalade that we just installed the AVIC Z120 in. Used the Metra piece and the Pac-SWI. All works fine except the PAC piece. I have no steering wheel controls and cannot get the unit to program to the correct version 2. I will go in to 3, 4 and 1 no problem. I have tried swapping power, grounds and talked to tech support multiple times. They don't seem to know what is going on. I also have swapped the unit for a fresh one with the same results......any help?

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