I bought my D-3 at BB Online on May 20th for $699. Circuit City has it on sale now for $599. I called BB Online to get a price match. I was told they will not do this for any competitor. They will only price match their own stores.
This is a lousy price match policy. They have lost me as a customer forever. I will no longer even bother shopping their store/web site for pricing. In case you're shopping for a D-3, I want to let you guys know before you make the mistake I did.
Darryl
It's kinda your fault for assuming that they did, really. I don't think I've ever heard mention of Best Buy advertising or promoting any sort of price matching policy ever.
It's kinda your fault for assuming that they did, really. I don't think I've ever heard mention of Best Buy advertising or promoting any sort of price matching policy ever.
Well, they have one as do most retailers. After this happend, I did a web search on their price match complaints and discovered a huge number of complaints. Interestingly, they will price match competitors before you buy, but not after (for online purchases). I will lose $100 on this, but they will untimately be the looser. My yearly purchases from them are typically $3K or so. It will go elsewhere now.
Darryl
ya and you bought it like 2 weeks ago and CC jus lowered the price now? what kinda policy did u expect, $100 back or somethin cuz CC put it on sale?
What was the price at Circuit City at the time you bought it from Best Buy?
What was the price at Circuit City at the time you bought it from Best Buy?
Circuit City and Best Buy were the same price when I bought it ($699). A couple weeks later CC dropped it $100.
Darryl
What was the price at Circuit City at the time you bought it from Best Buy?
Circuit City and Best Buy were the same price when I bought it ($699). A couple weeks later CC dropped it $100.
Darryl
so then no1 would make the same "mistake" you did, cuz its cheaper at circuit city now 
What was the price at Circuit City at the time you bought it from Best Buy?
Circuit City and Best Buy were the same price when I bought it ($699). A couple weeks later CC dropped it $100.
Darryl
so then no1 would make the same "mistake" you did, cuz its cheaper at circuit city now
Yes. And to be aware of this policy for any future purchases through BB Online.
Sorry this post has turned into a "shopping" post instead of a D-3 post. I would like to say I'm fairly pleased with my D-3. Aside from the BTB200/AT&T Tilt compatibility issues, I like it alot. I was able to work around the bluetooth/PDA issues by using JetWare. The only annoying thing I've notice is the lag time when changing channels on XM. It's sorta slow. But the price on this unit makes it a bargin and I can live with the slow channel changes.
Darryl
What was the price at Circuit City at the time you bought it from Best Buy?
Circuit City and Best Buy were the same price when I bought it ($699). A couple weeks later CC dropped it $100.
Darryl
so then no1 would make the same "mistake" you did, cuz its cheaper at circuit city now
Yes. And to be aware of this policy for any future purchases through BB Online.
Sorry this post has turned into a "shopping" post instead of a D-3 post.
Darryl
ya, im sure this should be in the 'off topic' category but whatever. and for the record, i dont even own a D3, i have a z1 wit a z3 drive. but you made it seem like you expected $100 back because circuit city put it on sale, AFTER you bought yours from best buy. and that policy doesnt even make sense cuz they should be all selling the same stuff for the same price, so to compete with another best buy would be pointless. but maybe you can package everything bak up , make it look unused, trim the wires and shit to look unused, and if they take it back, go to CC , buy the d3 and u get ur $100
best buy matched CC for me, all we did is go online and show the price on cc.com...they hooked me up, but i think that after you've used the product, they will charge you restocking fee on certain items (i know my wife's Garmin unit they did) so it could be pointless to return and rebuy from like a different BB and ask for price match.
If i was in that situation i would definately return the item just for the point and go buy the new one at circuit City. Why would they not Price match.Most places price match up to three weeks i believe. Hell where i work you have 30 days to return an item/ take care of price matching situation. As for me i would return it just for principal. Big buisnesses should realize that we are consumers and the only reason that their buisness thrives is because of us so in turn they should treat us a little better. So they loose $100 for not price matching but just by the gentleman putting that on this forum how many people are not gonna buy a d-3 from them??? For them it is/was a horrible buisness decision. I can understand if it was over 30 days....sorry for the rant
If i was in that situation i would definately return the item just for the point and go buy the new one at circuit City. Why would they not Price match.Most places price match up to three weeks i believe. Hell where i work you have 30 days to return an item/ take care of price matching situation. As for me i would return it just for principal. Big buisnesses should realize that we are consumers and the only reason that their buisness thrives is because of us so in turn they should treat us a little better. So they loose $100 for not price matching but just by the gentleman putting that on this forum how many people are not gonna buy a d-3 from them??? For them it is/was a horrible buisness decision. I can understand if it was over 30 days....sorry for the rant
From what I've experienced, most store's price match policies will not match another store's price if the item is "on sale" or is a "clearance item"... they'll only match it if the other store's normal selling price is lower than their normal selling price.
regardless, youre all missing the major point.....he wanted a price match 2 WEEKS AFTER HE BOUGHT THE D3!!! wat store will refund him the balance 2 weeks after the purchase!!! thats why i said wrap back up like it was brand new. and return it, because best buy will return opened items and long as it has everything it came with....so get ur money back, and then goto circuit city, and buy the d3 for cheaper!! end of useless topic
Only a douchebag would attempt to return a used unit and pass it off as new.
Only a douchebag would attempt to return a used unit and pass it off as new.
not really guy, because even tho its "new", its still opened. and best buy doesnt put open items back on the shelves so really he'd be sticking it to the company who he feels stuck it to him. take your retarded comments somewhere else
Thanks for all the comments guys. In the end we all get what's coming to us. When I was growing up it was called "what goes around, comes around". These days I believe it's called "karma". Regardless, they are entitled to their own sale/pricing policy. Likewise, I'm entitled to shop where I feel good about it. In the meanwhile, I'm enjoying the unit and they lost a customer that's been profitable for them for several years. I still came out ahead.
Darryl
Only a douchebag would attempt to return a used unit and pass it off as new.
not really guy, because even tho its "new", its still opened. and best buy doesnt put open items back on the shelves so really he'd be sticking it to the company who he feels stuck it to him. take your retarded comments somewhere else
No.
If he were to HONESTLY return it to them, he wouldn't get all his money back because they would charge a restocking fee because the item was open, and in turn, somebody else would get a deal by being able to buy it as an open box item.
By attempting to pass the unit off as unused/uninstalled/unopened to receive a full refund, he's not "sticking it" to the store one bit. Because they would simply return it to the shelves to sell at full price, where some unknowing consumer would be getting the shaft by paying full price for an item that he believes to be new but it isn't.
Only a douchebag would attempt to return a used unit and pass it off as new.
not really guy, because even tho its "new", its still opened. and best buy doesnt put open items back on the shelves so really he'd be sticking it to the company who he feels stuck it to him. take your retarded comments somewhere else
No.
If he were to HONESTLY return it to them, he wouldn't get all his money back because they would charge a restocking fee because the item was open, and in turn, somebody else would get a deal by being able to buy it as an open box item.
By attempting to pass the unit off as unused/uninstalled/unopened to receive a full refund, he's not "sticking it" to the store one bit. Because they would simply return it to the shelves to sell at full price, where some unknowing consumer would be getting the shaft by paying full price for an item that he believes to be new but it isn't.
youre right about that IF they marked it as unopened. but his was opened.
i remember seeing a best buy commercial a while back, and basically what took place was a couple came back from a vacation to find that their dog bought numerous pet dvds (lady and the tramp, homeward bound, etc) and best buy took them back, opened, no problem.
saying that theyd put an opened d3 right bak on the shelves is like saying theyd put an opened dvd back. it would go back to where they got it, or if they have a clearence shelf of some sort, itd go there. and maybe your right about the restocking fee, ill admit i didnt know they had a fee like that, but point being, an innocent unknowing customer wouldnt end up with his.
OK. Well I was under the impression you were telling him to try and get a full refund by trying to pass it off as an unopened item because of this:
And yeah, it would go right back on the shelf. I've known a few people who worked at a best Buy, and that's just what they do. If the item is unopened, they re-enter it in stock and put it back on the shelf. If it's opened, they inspect to see what's missing and all, repackage it, and sell it as a discounted open item.maybe you can package everything bak up , make it look unused, trim the wires and shit to look unused, and if they take it back, go to CC , buy the d3 and u get ur $100
But if you're only suggesting now he just take it back to return it as is he won't get a full refund, the honest way, he'd be charged a restocking fee, because the store wouldn't be able to sell the opened item at full price.
From Best Buy's website:
But the question there is, how much is that restocking fee? 15% of $699 is $104.85. Which would make returning it to buy it for $100 cheaper somewhere else a loss of $4.85 plus the time it takes to uninstall the first unit and install the second one.Restocking feeA restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS/navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law.
It's kinda your fault for assuming that they did, really. I don't think I've ever heard mention of Best Buy advertising or promoting any sort of price matching policy ever.
Well, they have one as do most retailers. After this happend, I did a web search on their price match complaints and discovered a huge number of complaints. Interestingly, they will price match competitors before you buy, but not after (for online purchases). I will lose $100 on this, but they will untimately be the looser. My yearly purchases from them are typically $3K or so. It will go elsewhere now.
Darryl
3k? u are a drop in the bucket for BB. Have u seen their stock compared to CC? They have a price match policy but there are stipulations just like the policies everywhere else. If u do a web search for the same problem at any other major retailer u will find similar results.
Only a douchebag would attempt to return a used unit and pass it off as new.
not really guy, because even tho its "new", its still opened. and best buy doesnt put open items back on the shelves so really he'd be sticking it to the company who he feels stuck it to him. take your retarded comments somewhere else
yes they do, its called an "open item".
Only a douchebag would attempt to return a used unit and pass it off as new.
not really guy, because even tho its "new", its still opened. and best buy doesnt put open items back on the shelves so really he'd be sticking it to the company who he feels stuck it to him. take your retarded comments somewhere else
yes they do, its called an "open item".
yes. in an open item section. so the consumer is aware that it is not brand new....for them to sell an opened item like that as if its never been touched is fraudelent and false advertising nand if the consumer found out he bought a used deck for the same price as the new, probably, in todays world, thered be a big lawsuit. i mean if some lady can sue mcdonalds because she spilled a coffee on herself, imagine what you can do if you were sold a used d3 
Only a douchebag would attempt to return a used unit and pass it off as new.
Um.. I don't think he's saying to actit was never opened.
Best Buy will take car audio equipment back within 30 days of purchase and give you a full refund as long as all the parts and documentation (manuals) are there. Portable GPS units have a 15% restocking fee on them to keep people from "renting" the units for a trip or something. The D3 is considered a headunit though so if you'll be able to get the full price back provided you still have the receipt.
They actually said I could return it, but with a 15% restock fee. I'm not going to return it though. They are very hard to come by at the present time (end of year model) and I'm moving on. The only reason I bought it from them in the first place was they had stock and Circuit City did not. Circuit City may be no better --- I haven't checked their price match policy. At least these two stores discount from list, something none of the radio shops I called would do. I'm not very in-tune to the business model of the privately owned radio shops, but I was surprised that none of the 3 I called would discount the product from list.
Darryl