Well no luck with Pioneer tech support. I talked to the parts department and they connected me to navigation which told me I had to contact warranty. The warranty department said there is nothing they can do and that I have to contact navigation, so I hung up and called parts again and tried to see if there was anyway they could get me the right update.
Because I didn't buy the update through them I can't exchange it for the correct update and the lady told me that the only thing I could do is send it in for repair on my own dime. It is completely absurd that I have to send it in for repair just to get my unit updated from 2.000 to 2.001.
I've always wondered how someone could be so upset that they would never deal with a company again, but now I understand completely. This is the worst head unit pioneer has ever released, and their support is so bad I never want to deal with them again.