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X940BT Switching Source On Its Own

By Mossberg · Apr 16, 2012in Problems/Troubleshooting💬 38 posts👁️ 9,695 views
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Posted Apr 16, 2012 · 12:45 UTC#1

I have a newly purchased X940BT that I installed. Whenever I am listening to Pandora through the built-in Pandora app on the radio, the source will randomly switch to iPod and the screen goes black (like going into App Mode), and Pandora will keep playing. This is annoying because it seems to happen every other song or so. I would like it to stay on Pandora mode though, so I can give thumbs up or down, and see album art, but I constantly have to switch the Source back to Pandora. Same thing with Aha.

 

It also does the same thing when I am listening to FM radio. The source will randomly switch to iPod mode on its own. What could be causing this? The ipod cable is securely connected to the usb cable.

 

Other than that, I love the radio.

Posted Apr 20, 2012 · 16:02 UTC#2

I switched from the official Pioneer cable and tried the factory iphone cable and saw it still switched sources (even though I obviously couldn't hear anything).

 

This is frustrating. I may send this unit back and see if I still have the same issue with a replacement.

Posted Apr 20, 2012 · 16:55 UTC#3

The cable is defective and is disconnecting from the iPod through a short in the cable. Replace the cable with a genuine (not eBay, Amazon) Pioneer cable and problem will be solved.

Posted Apr 20, 2012 · 19:47 UTC#4

I already have the genuine pioneer ipod cable. I does the same thing no matter what cable I tried. Even apple cables do it. (I just tried it to rule out Pioneer cable. I'm aware there is no sound using the apple cable alone).

Posted Apr 20, 2012 · 23:57 UTC#5

New X940BT same problem. Using pioneer cable. Not fun.

Posted Apr 21, 2012 · 01:13 UTC#6

The short may be with the iPod then. Try a different iPod and see what happens.

Posted Apr 23, 2012 · 03:11 UTC#7

my new x940 does this too... i bought it all from sonic electronics...

Posted Apr 23, 2012 · 08:41 UTC#8

May be a common issue just beginning to surface.

Posted Apr 23, 2012 · 12:51 UTC#9

I think I may send my unit back to Crutchfield because of this. This is a deal-breaker for me, since it makes the Pandora and Aha interfaces unusable on the radio itself. That was one of the main reasons I bought the radio.

 

I also wish it had the same functionality like AppRadio has, where apps other than Aha and Pandora are better integrated.

 

I think I may try a different unit until this issue has been resolved. I don't want to run the risk of my return period expiring without a guarantee that this will be addressed. Pioneer isn't exactly the most reliable at fixing bugs. I may revisit this unit after the firmware for this has been fixed.

 

Thanks for confirming this problem guys.

Posted Apr 23, 2012 · 23:06 UTC#10

i dont know why but, it only happens when i plug in my iphone via pioneer cable. this must be the cable at fault. i will try to call and see tomorrow because its starting to really piss me off

Posted Apr 23, 2012 · 23:56 UTC#11

Did any of you purchase your cables from eBay or Amazon?

Posted Apr 24, 2012 · 12:52 UTC#13

Amazon is also a source of knock off Chinese products that are known to cause problems in this case. As a troubleshooting measure, go to Best Buy and purchase the compatible cable for your unit and try it. If the issue goes away you know you have a cheap cable. That is the only way to know for sure as BB is a Pioneer authorized dealer and wont have Chinese knock offs. Update this thread with your findings.

Edited Apr 25, 2012 by VBLUE42
Posted Apr 25, 2012 · 17:09 UTC#14

Just tried one from Best Buy and had the same issue. The one from Amazon was identical to the Best Buy one and not a knockoff.

 

This sucks. :-(

Posted Apr 26, 2012 · 03:03 UTC#15

i also just bought this model about two weeks ago and had it installed, i have an iphone 4 connected with the Pioneer CD-IU51V AV iPod/iPhone Cable and it was doing the same thing as mossberg had mentioned Whenever I am listening to Pandora through the built-in Pandora app on the radio, the source will randomly switch to iPod and the screen goes black (like going into App Mode), so i wrote the seller from amazon about returning the radio and he said that he spoke to the pioneer rep. about this issue of mine and pioneer rep suggested that i do a hard boot up on the iphone .....which i did ....i also removed my pandra skip app/via cydia from iphone and up to this point i havent had those issues!!!! so i think that the skip app might have been causing the conflicts with the radio..i will give it till, this coming friday to make sure if the cydia app was the problem...then i will repost again..its a great radio and i would like to keep it as long as it works properly!!!!

Posted Apr 26, 2012 · 14:04 UTC#16

Please update us on this. I am about a millisecond from returning mine to Crutchfield. This makes the Pandora and Aha interfaces unusable.

 

I had this issue without Pandora skip being installed and it also didn't work after doing a normal reboot on the iphone. Maybe I'll try the hard reboot later today when I go out for lunch.

 

Thanks for your help.

Posted Apr 27, 2012 · 00:33 UTC#17

news update ....last night i went ahead and reinstalled the Pandora skip on my iPhone just of curiosity and i tried it this morning on the way to work and no issue's with the radio??like i said i will give it to this Friday and if i do not have any issue's with i will keep it.

what brothers me is that if this issue returns, i will be out of the 30 day return and i will get stuck with p.o.s ....because it would defeat the purpose of having the Pandora and aha radio which cause interference with each other.mossberg try to hard-booting the phone ,which phone do you have ??and o/s version??

Posted Apr 27, 2012 · 01:13 UTC#18

cydia is not the issue, my friends iPhone is not hacked and it too went blank too. It must be the appradio integration that is seriously f*ing it up

Edited Apr 27, 2012 by Paul.y
Posted Apr 27, 2012 · 13:19 UTC#19

Update:

 

I tried a couple hard boots on my iphone 4 and I still have the problem. I've tried it with and without PandoraSkip and it didn't matter. Unfortunately, the issue remains.

 

Mine is going back to Crutchfield. I'm getting close to my return window.

Posted Apr 27, 2012 · 19:42 UTC#20

I may hang in there a bit longer. It seems that Crutchfield's return window is 60 days instead of 30 like I originally thought. Maybe that will give time for Pioneer and/or Pandora to fix this bug. I'm not going to hold my breath though. I may just go with a Kenwood DNX6990HD instead, but I prefer the Pioneer GUI (and price).

 

Reading through the forum, it also seems that AppRadio users are having problems with the screen going black when playing Pandora. I wonder if this is caused by the same bug.

 

I'm going to try to contact Pioneer when I get a chance.

Posted Apr 27, 2012 · 19:45 UTC#21

Just be aware that calling them usually results in anger.

Posted Apr 28, 2012 · 15:02 UTC#22

ladies and gents, today is saturday and i still have not came across the issue again , (which is a good thing!!!) mossberg the kenwood 6990hd is a good deck, but if you have 60 days with cf. i would hold on to for about 1 more week if the pioneer tech can not

resolve the problem, send it back !!! any person that is willing to spend top$$ for a top of the line product should not have to

deal with headsaches!!can you post a video of this issue so that other can view it ???thats what i was tring to do...but the radio

corrected its self , i was also going to forward it the retailer(video). the other thing i did was disconnect the pioneer cable several times and reconnected not sure if that might have corrected the problem??keep us posted!!!

Edited Apr 28, 2012 by chitown kid
Posted Apr 28, 2012 · 15:16 UTC#23

mossberg ,can you stream (wireless) pondora and get the album art on the deck??when ever i stream slacker on the deck i do not get any album art, i do get the artist info and song info..please advice

Edited Apr 28, 2012 by chitown kid
Posted Apr 29, 2012 · 14:17 UTC#24

The album art shows up fine for Pandora. But, it does not show up using Slacker for me either.

 

edit: I didn't see "wireless" in your comment. The art DOES NOT show up for me when doing Pandora or Slacker through bluetooth.

Edited Apr 29, 2012 by Mossberg
Posted May 02, 2012 · 01:13 UTC#25

have any of you guys spoke to the pioneer techs???

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