Hi, I recently bought the nex5000 and had it installed today. I bought a USB cord on Crutchfield that comes from the back of the unit and then I plug my regular iPhone lightning to USB cord into. I assume that I don't need to use the cord that Pioneer recommends. Any one should work, no?

The radio recognized the iPhone fine and I was able to play music quickly, but after a few minutes the sound started to go a little crazy, almost like a radio station losing it's signal or just general distortion/skipping. I unplugged and then plugged it back in and again it sounded ok for a couple of minutes and then it went weird again.

Any idea what might be causing that? I assume that there's no issue with hooking the iPhone up this way. Could it be the cord? Something else?

Thanks

Sounds like buffering to me. Are you streaming the music from the cloud or is it locally stored?

Locally stored. I plug my iPhone into my factory radio in our other car in the same way and have never had this issue. That's what had me thinking it had nothing to do with the phone side of the equation.

If using iTunes Match, it may be streaming in and lagging a bit. I have match, but I also have all of my songs downloaded directly on my phone. No connectivity issues or data usage problems. But to be honest, I also have all of my music on an SD card as well. I go back and forth using the SD card and using my phone for playing my music collection in the car.

Locally stored. I plug my iPhone into my factory radio in our other car in the same way and have never had this issue. That's what had me thinking it had nothing to do with the phone side of the equation.

Only thing I can think of is to restart your phone and try connecting through a different method. See if streaming to Bluetooth has the same issue. If you have a second phone try and see if the issue repeats itself. Good luck.

Thanks for the replies. I don't subscribe to iTunes Match, so the streaming thing doesn't seem possible. Everything is on the phone.

Any resolution to this issue? Mine is doing this as well, sounds like clipping or distortion. Tried messing with iPhone volume and EQ settings, and NEX settings as well. Nothing seems to fix it.

I had an issue one day when I plugged my phone in and got a clicking sound. I reset my phone and loaded everything back up and that did the trick. Otherwise check another source in the USB and see if the problem resolves itself. 

I have a 4000nex and I have the same problem. I have tried 2 different USB lightning cords and I still have the same problem.

are you guys using usb1 or usb2 for the iPhone? I am using usb2 with the usb extension that came with unit hooked up to ssd for movies, and am using PAC usb extension for usb1 to iPhone, using as aftermarket lightning cable and have no issues when playing music from phone. granted i very seldom use iPhone for music, 32 gb of music on sdcard. I do subscribe to iTunes match with 20000+ songs and even when streaming, i have only had a short delay at the beginning of the first song, then no problem. I do have LTE most of the time which does help, with 3g the delay may be a little longer.

I've been using USB1 with Apple lightning cable and Pioneer USB extension that came with radio. Tried reseting all settings on the iPhone the other day, and it seemed to help briefly. It's definitely not a buffering thing, it seems to be cutting off the higher frequencies and introducing a kind of buzzing noise. Hard to describe, but annoying once you notice it. Playing music off of SD is fine. Going to try the Android Phone I have laying around. Hoping I don't have to resort to removing the Pioneer USB extension cable, don't feel like rewiring everything. Will report back.  

I own the AVIC-F860 (which seems to be 1:1 the European version of the nex5000) and suffer exactly the same issue - when plugging the iPhone (iPhone 5, OS7) to USB1 or USB2 the music starts to sound clipping/distorted somehow after a couple of minutes, exactly like described here. My workaround: switch the source to (e.g. radio) and back to iPhone again and then everything works perfectly until the HU is switched off. Seems to be a bug on Pioneers' side.

BTW: My wife is reporting the same issue for her Android phone.

Thanks, attila80 I will try that.  Hope this gets fixed in 2020 when the CarPlay update finally comes out. Pretty sad that Pioneer can't even get audio over USB working properly.

Yeah, you're right Darwood....Hope That the today's Firmware update will fix the error....I updated my device tonight and will report back

I can report that switching the input source from iPod/USB to something else, then back does seem to help.  Honestly though, for the amount of money these units cost, this kind of nonsense is unacceptable.  Playing music from an iDevice is a main feature/function and Pioneer can't implement it correctly? The CarPlay update had better fix this and be flawless in every other way or this thing's going to be eBay-ed as soon as Alpine's CarPlay units hit the shelves.  This kind of bugginess would be tolerable on a Jensen or Audiovox WalMart P.O.S. at half the price, but not on a supposedly premium product. Fix it, Pioneer.  Quit lollygagging around releasing AppRadio crap that's about to be instantly obsoleted, and fix it.

I noticed this the other day. I have been installing professionally for almost a decade so I have an ear for little issues. I have the RF 360.3 processor and Power series amplifiers all being powered from the 8000NEX that I just purchased. The other day I was listening to Spotify via USB so my phone could charge and I started notificing some crackling/popping. This is common with streaming audio (typically with Pandora) but not so much Spotify. So I switched to some music stored locally and the same thing happened. Switched to HD sounded fine, ok not coming from the radio itself or any of the other equipment. Unplugged it and tried BT for both Spotify and iPod, no issues, plugged it back in, now it's fine. It's strange, sounds like there's a connection issue where the transfer isn't taking place smoothly. 

After I upgraded my device to the Firmware 1.04 released last week the audio issues seem to be gone. I used my device for a couple of hours and no complains on Audio quality anymore. Pioneer seems to have fixed it without any notice but hey, I'm happy that this annoying issue seems to be gone.anyhow, I can recommend the firmware upgrade,takes just a couple of minutes and is worth being installed just for fixing this bug.

That's awesome for you, attila80.  Unfortunately, us poor chumps in the USA have no firmware update to apply. It is encouraging to hear that a fix is possible though.

I am having the same issue with my unit. I have a video on youtube about it. it has done it with every apple product I have from the ipod classic, ipod touch, and iphone 5. what is this issue and what is the fix? I have the pioneer nex 8000. this is my second unit from crutchfield. my music works with the radio, usb flash drive, cd, Bluetooth, and just not when plugged with apple products.

Here is the video

Never mind just go to you tube look up pioneer Nex 8000 and you will see it. Go to filter and do this week

Got a link?

I don't have the link. Go to YouTube and type in pioneer Nex 8000. Go to filter and select this week. You will see the video saying why does this keep happening when I play it through my iPhone.

Everyone having this issue call pioneer today at 1 (800) 421-1404

We need this issue fixed cause I want to play my music with no issues.

Mine works fine