Hi. Has anyone had any success updating the maps on a 6000? I've been to naviextras.com, registered, dl'ed the toolbox, etc... and can't get anything to work. The toolbox doesn't detect the brand new/fat32 formatted 8gb micro sd card and the sync button on the headunit doesn't do anything with the card installed, either. I'm trying to avoid pulling the headunit back out to try the usb method. I thought I remembered reading on here that someone had success with the card. Thanks.

I think the ability to update maps requires a smartphone app that hasn't been released yet.  

There was an update for EU head units to support map updates this way, but I haven't seen it on the US site yet.

Forget about updating the apps. Their routing is terrible....

I think even my old Z3 offered more logical routes than my 8000

Forget about updating the apps. Their routing is terrible....

 

I think even my old Z3 offered more logical routes than my 8000

My home address isn't in the maps... and my apartment complex is nearly 20 years old!

My home address isn't in the maps... and my apartment complex is nearly 20 years old!

That's likely the fault of whoever built the complex. My wife's old boss had that problem - his housing development wasn't on maps nearly ten years after it was built. So he went to the county, and the builder hadn't submitted whatever needed to be submitted in order for that to happen. He and a few other homeowners got together and got it taken care of.

Most of the time u will find your address under the township u live in and not the actual town or subdivision of the township your in.

Thanks for all of the replies.

We have two things to look for next week.  Apple is expected to give the go-ahead to manufacturing to release their latest firmware for individual units.  This firmware will contain AppleCar play support but if we look at the latest update in the EU markets, there is another note in the firmware release notes that say this version is required for the use of the naviextras site.  The site works but currently we cannot initialize the USB/SD card in the navigation menus and synctool.  I would bet that the mention of supporting naviextras directly enables the sync tool to work.

With the latest firmware that was just released, it allows the Synctool inside the GPS to install and initialize.  I tried it out, it wrote some information to my drive then I plugged into my laptop and opened Naviextras toolbox.  It detected the system was an AVIC-8000 and that the maps were out of date.  The latest maps available are still a year old, 2013Q4.  The maps preinstalled were 2013Q2.  Something else I noted, it says my update subscription only lasts until October 27th, 2014.  This is odd because we are supposed to get 90 days as part of the latest map guarantee program.  Initially this was 90 days from the first day your system acquired GPS signal.  I contacted support a month ago and inquired/complained about the tool to update the maps not being available and asked if the 90 days started when we got the unit or when the Syncapp was released.  I was told and still have the email from support that says "Since the update has not been released it will be 90 days from the day of the update becomes available."  The clock should start yesterday on October 2, 2014 and last 90 days until January 1, 2015, let’s just hope they release some maps before then.

Crazy they are still a year behind, but back to the update part.  The navitoolbox downloaded all the 2013Q4 maps (took hours!) and put them on the flash drive but when I actually try to install in the car it throws an error.  Has anyone successfully got this to work yet?

I just setup my NEX8000 for the first time with this service (obviously since the firmware just allowed it yesterday) and it is saying I have NO free updates!? Guess I will have to contact Pioneer about this?

Yeah, please let us know what they say.  I can foward you the email I received from them where they confirmed the 90 days would start at release if that helps.

Has Pioneer officially launched map updates for the NEX units yet?  It sounds like they have just enabled the update feature with this new firmware, but I haven't seen any press releases from Pioneer announcing that.  There isn't even any mention of how to update maps in the user manual or on their website for any of the NEX units.  I would think the 90-day free update period would begin when they go public with this feature.

That said, I registered at NaviExtras, downloaded the Toolbox, prepared a USB Drive in the nav settings of the NEX, and plugged it into my computer.  The 2013Q4 update is listed, but it isn't free for me... $129.99!!!!  I got my 8000NEX in May.

I couldnt get through, everytime I call I get a busy signal. I havent called their tech support in years, is 1-800-421-1404 not the correct number anymore? I sent an email to their support in hopes that would get through quicker.

I got through! And other than a dropped call on my first 10 minute wait, I had a really great experience with Pioneer Technical support.

Here is what I have learned:

Our one "free" map upgrade will be made possible by the yet to be launched AVICSYNC not through NAVIEXTRAS.COM which is a "3rd party company" and not supported by Pioneer.

I commented on how happy I was with CarPlay, and yet he apologized for being 4 days late after the Summer deadline. 

He went on to explain WHY it was late, which I found interesting and indirectly assuring of Pioneers quality control. He said the 1.06 firmware that enabled Carplay was tested with iOS8.0.2 and was ready for release when they received, very late in the 1.06 development, iOS 8.1 beta . He said that iOS8.1beta had some glitches with CarPlay in NEX 1.06 so they held it until a fix was ready.

I know I appreciate this decision as I would have gained an unknown amount of glitches when I moved to my iOS8.1 beta over the weekend, shortly after just gaining CarPlay.

So it does, indeed, appear that Pioneer is trying their best to keep up with Apples fast iOS rollouts at least one beta version into the future.

This simple explanation on Pioneers facebook page could have quelled many on this forum (but not all... some of you will never be happy). It definitely makes me feel better, at least now, after learning of the issues they prevented.

Hi

I have similiar situation with my new AVIC F960BT. Installled maps are very old Q2 2013.

When I sync with naviextras toolbox it shows that I have one free update and the most current version is Q4 2013. 

Offer valid until 25 november... ( my unit started yesterday ) 

Should I update? Or should I wait for AVICSYNC to get free update for Q1 2014.

Can You link any press release where Pioneer stated that they will grant us free update after releasing this app?

I got through! And other than a dropped call on my first 10 minute wait, I had a really great experience with Pioneer Technical support.

Here is what I have learned:

Our one "free" map upgrade will be made possible by the yet to be launched AVICSYNC not through NAVIEXTRAS.COM which is a "3rd party company" and not supported by Pioneer.

 

I commented on how happy I was with CarPlay, and yet he apologized for being 4 days late after the Summer deadline. 

He went on to explain WHY it was late, which I found interesting and indirectly assuring of Pioneers quality control. He said the 1.06 firmware that enabled Carplay was tested with iOS8.0.2 and was ready for release when they received, very late in the 1.06 development, iOS 8.1 beta . He said that iOS8.1beta had some glitches with CarPlay in NEX 1.06 so they held it until a fix was ready.

I know I appreciate this decision as I would have gained an unknown amount of glitches when I moved to my iOS8.1 beta over the weekend, shortly after just gaining CarPlay.

So it does, indeed, appear that Pioneer is trying their best to keep up with Apples fast iOS rollouts at least one beta version into the future.

This simple explanation on Pioneers facebook page could have quelled many on this forum (but not all... some of you will never be happy). It definitely makes me feel better, at least now, after learning of the issues they prevented.

 

I agree with you and thank you for the effort to contact Pioneer and clarify these things. Did they say when the update will become available?

He did not say a specific date,

 

I got through! And other than a dropped call on my first 10 minute wait, I had a really great experience with Pioneer Technical support.

Here is what I have learned:

Our one "free" map upgrade will be made possible by the yet to be launched AVICSYNC not through NAVIEXTRAS.COM which is a "3rd party company" and not supported by Pioneer.

 

I commented on how happy I was with CarPlay, and yet he apologized for being 4 days late after the Summer deadline. 

He went on to explain WHY it was late, which I found interesting and indirectly assuring of Pioneers quality control. He said the 1.06 firmware that enabled Carplay was tested with iOS8.0.2 and was ready for release when they received, very late in the 1.06 development, iOS 8.1 beta . He said that iOS8.1beta had some glitches with CarPlay in NEX 1.06 so they held it until a fix was ready.

I know I appreciate this decision as I would have gained an unknown amount of glitches when I moved to my iOS8.1 beta over the weekend, shortly after just gaining CarPlay.

So it does, indeed, appear that Pioneer is trying their best to keep up with Apples fast iOS rollouts at least one beta version into the future.

This simple explanation on Pioneers facebook page could have quelled many on this forum (but not all... some of you will never be happy). It definitely makes me feel better, at least now, after learning of the issues they prevented.

 

I agree with you and thank you for the effort to contact Pioneer and clarify these things. Did they say when the update will become available?

 

He did not say specifically but did imply there would be something coming. Not sure if that means an update to the Firmware again (hopefully) or just the AvicSync software debut.

I contacted EU Pioneer and they told me that Avicsync will have nothing to do with free update...

The only free update I have is 45 days via naviextras and Avicsync will give me opportunity to purchase maps in the future but there won't be any free update.

That is what I was told.

Maybe its a difference in EU vs USA Pioneer. I called the USA Pioneer support line.

My tech went to the extent of taking a good bit of personal information, name, number, device serial etc so that it would be logged that my concern would be honored (that I couldnt access my free map upgrade in the first 90 days of ownership via current methods). He would often put me on hold to check with his superiors to be sure what he was saying was accurate.

He said no one there had access to NaviExtras accounts to "credit" me with a free map since they were a 3rd party vendor, and not administered by Pioneer.

Any update on the new maps?

I'd like to know about any update on new maps and AVICSYNC also, if anyone knows. I'm getting quite frustrated that I can't get good traffic data on this system. (5000NEX)

These are the kinds of got-cha's that make me happy for CarPlay.

I look forward to Apple updating CarPlay to add more features (ahem, like current and max speed display, etc.).

I'm helping to push this forward by submitting feedback here:

https://www.apple.com/feedback/iphone.html

Hi im from spain i have problems with my avic-f960bt i after updating firware original from pioneer 1.0.7 after that i went to navigacion then opciones then syncrtool i took my informacion from the avic putten the usb memory in a pc whithnaviextrastoolbar instalad i login and it says i have updates i click update and it updates ok now i plug it again in my f960bt go to navigacion opciones syncrotools and it says you have an update whith you like to update i press yes to confirme after a minit it says update succesfully but suddenly when navigate starts up ther is no maps nothing i cant put country i can only see the posicion of the poin i fallowed pioneer and naviextras instrucciones step by step when i call pioneer and allso naviextras i dont get any help i tried evrything i boughtit 2 month ago new they say waranty dont fix updates its your updated and your instruccion idiots so it your responsabilty but they are not helping the same happened when i bougt the original pack off speed camaras now can any body please help me to backup maps or sonething i have the original backup but now it doesnt accept it it says its no compatibl sorry about my inglis please if some body nows or had a similar priblem help me

I'd like to know about any update on new maps and AVICSYNC also, if anyone knows. I'm getting quite frustrated that I can't get good traffic data on this system. (5000NEX)

I'm not sure the Traffic feature is enabled on my AVIC-5000NEX. Is there a trick to turning it on? Does it require any iPhone apps to feed it traffic info?

Also looking forward to any NEX map updates, as I use it more than CarPlay when I'm on the open road. CarPlay works better for me in cities with its A-GPS function.