I emailed Pioneer support about they keyboard problem since 1.08 and AvicSync, here is their useless reply.
Thank you for contacting Pioneer Electronics (USA) Inc.
1. If you have tried resetting the unit and the keyboard issue continues,
you would need to send the unit in for service. Please use this link to
begin the repair process. http://parts.pioneerelectronics.com/repair/
2. The AVICSYNC is still on the way, I have not received an updated ETA.
I opened a ticket for the same issue. Not sure if the touch screen on my AVIC-5000NEX was this bad before the 1.08 firmware because when I bought the unit I immediately updated it. Fingers crossed I get a useful/helpful response. Not expecting so, since off-shored support is typically a cost savings measure, not the best thing for customer experience. 
I love my 8000, I'm very disappointed it's not complete, I doubt we will see Avicsync until the new models come out. I am highly disappointed in pioneer and I doubt i will purchase another product from the company unless it blows me away.
exactly how is that bad service there telling you if a reset does not correct the issue then send it in to be fixed? what exactly where you expecting them to say? it takes about three weeks to get back to you after sending it in and you can track the progress on there website after you file a repair claim
It seems like when I updated to FW 1.08, the problem with the keyboard started. I did not have any problems before that time. I have dealt Pioneer in the past and that is thier standard response everytime something is not working.
Jim
I emailed support and they replied with please call us.
I did on New Years Eve and after a 30 minute wait, I got hung up on, I called back and got "We have a firmware update coming" and I got pushed over to the complaints department.
The unit does not do what it says, I am going to make another post about a Class Action Lawsuit.
IN a class action suit no one but attorneys make my money, if u paid with a credit card,
Complain to them for a refund,
The point of that type of consumer reaction is to get manufacturers take ownership of the issue.
Years ago, I bought an AVIC D series and out of the box it was a bomb. The dealer had me come in for an update, it was a cluster&^%.
Pioneer has a long history of taking shortcuts and not delivering.
I love my unit and I'm disappointed with pioneer. The problem is there is not a single head unit out there that gives you all the options my nex 8000 gives me.
What would be real nice is for someone to question them on the CES floor with press around why the NEX units still do not function correctly. App Radio mode is still broken with IOS 8.
There are many complaints of the "Hey SIRI" not working with the NEX also. Car Play still has rough edges too.
I wish Kenwood had something similar to App Radio mode to run Waze. I'd dump my App Radio 3 and 6000NEX in a heartbeat and jump ship.
Pioneer fixes problems by just releasing new models with the fixes. They do NOT care about trying to fix existing customer's issues. Why should they? Less people would buy new models.
How is it bad customer service?exactly how is that bad service there telling you if a reset does not correct the issue then send it in to be fixed? what exactly where you expecting them to say? it takes about three weeks to get back to you after sending it in and you can track the progress on there website after you file a repair claim
1. They can't tell me when they're releasing a feature that they falsely advertised as being ready spring of 2014 that I based the purchase of my unit on. It doesn't function as advertised.
2. A firmware update broke the keyboard on my unit, an issue others have reported on here. It's clear this is a firmware issue and can be corrected with a firmware update. Instead of contacting me to troubleshoot the issue or investigating the issue so they can contact engineering to fix it they want me to rip the radio out of my car and send it in at my expense which is absolutely unnecessary. They don't want to be bothered to troubleshoot, just "send it in" and let it be someone else's problem and my huge inconvenience. Tell me how their response in any way is an indicator of good customer service, name one aspect.. I bet you can't.
How is it bad customer service?exactly how is that bad service there telling you if a reset does not correct the issue then send it in to be fixed? what exactly where you expecting them to say? it takes about three weeks to get back to you after sending it in and you can track the progress on there website after you file a repair claim
1. They can't tell me when they're releasing a feature that they falsely advertised as being ready spring of 2014 that I based the purchase of my unit on. It doesn't function as advertised.
2. A firmware update broke the keyboard on my unit, an issue others have reported on here. It's clear this is a firmware issue and can be corrected with a firmware update. Instead of contacting me to troubleshoot the issue or investigating the issue so they can contact engineering to fix it they want me to rip the radio out of my car and send it in at my expense which is absolutely unnecessary. They don't want to be bothered to troubleshoot, just "send it in" and let it be someone else's problem and my huge inconvenience. Tell me how their response in any way is an indicator of good customer service, name one aspect.. I bet you can't.
It's nice to know you live in Lala land, I'll have to come visit you sometime...lol...but seriously you have some mental issues or something. You sent them an email about some problems you where having and now you're upset because you where expecting someone to call you...lol...pick up the phone and call them if you want to speak to a person and troubleshoot your problems. In what world does anyone from a major corporation contact anyone...lol...crappy customer service would be if they told you where shit out of luck but nope they told you to ship it back and we will repair it for you. That pretty decent customer service to me.
It's nice to know you live in Lala land, I'll have to come visit you sometime...lol...but seriously you have some mental issues or something. You sent them an email about some problems you where having and now you're upset because you where expecting someone to call you...lol...pick up the phone and call them if you want to speak to a person and troubleshoot your problems. In what world does anyone from a major corporation contact anyone...lol...crappy customer service would be if they told you where shit out of luck but nope they told you to ship it back and we will repair it for you. That pretty decent customer service to me.
They give him one troubleshooting suggestion for a minor keyboard issue and when that doesn't work, they want him to send the whole unit back to them for three weeks? That sounds like pretty bad customer service to me, actually.
If you had read the original post in between all of your "lol"-ing, you might realize that it's not so unreasonable to want a few more options in between doing a reset and ripping the entire stereo out of your car and being without it for almost a month.
i had a problem with my 7000 a few months ago with the gps not working and heres what i did. i called there service number, i spoke with someone and tried several options in an attempt to correct the problem, then i was told to ship it back for repairs. so guess what i did? i took the radio out, put my old one back in, then mailed it back for repairs. my point is all he did was send a email and expected a team of pioneer techs to come swarming over to his car and fix the issue. no where in his complaint did he actually call there 800 number to speak to someone and try some other options and even if pioneer where to call him what are the chances that he would be next to his car to actually troubleshoot the problem....LOL....<just cause i can
What would be real nice is for someone to question them on the CES floor with press around why the NEX units still do not function correctly. App Radio mode is still broken with IOS 8.
There are many complaints of the "Hey SIRI" not working with the NEX also. Car Play still has rough edges too.
I wish Kenwood had something similar to App Radio mode to run Waze. I'd dump my App Radio 3 and 6000NEX in a heartbeat and jump ship.
Pioneer fixes problems by just releasing new models with the fixes. They do NOT care about trying to fix existing customer's issues. Why should they? Less people would buy new models.
How is it bad customer service?
1. They can't tell me when they're releasing a feature that they falsely advertised as being ready spring of 2014 that I based the purchase of my unit on. It doesn't function as advertised.
2. A firmware update broke the keyboard on my unit, an issue others have reported on here. It's clear this is a firmware issue and can be corrected with a firmware update. Instead of contacting me to troubleshoot the issue or investigating the issue so they can contact engineering to fix it they want me to rip the radio out of my car and send it in at my expense which is absolutely unnecessary. They don't want to be bothered to troubleshoot, just "send it in" and let it be someone else's problem and my huge inconvenience. Tell me how their response in any way is an indicator of good customer service, name one aspect.. I bet you can't.
I have mental issues because I contact a company requesting support through a medium they advertise on their website (email) and when they brush me off telling me to rip my radio out and send it to them for something that clearly doesn't require it, I ask them to contact me? How is that unreasonable and how does that make me have mental issues? If you ask me, the person who throws personal insults at someone because they don't agree with their opinion on an issue is the one with mental issues. Unlike you, I don't need to insult people just because I don't agree with them.
For the record, I have also called them several times and didn't get anywhere... As I've said in previous posts of mine, it used to be when I called them I could get an actual engineer on the phone who had a test unit available to them and they would actually take genuine interest in the question/problem, attempt to reproduce it over the phone, and suggest a remedy accordingly. Now all you get are customer service reps with a problem tree that ultimately always ends with "send the unit in" and they just want to get off the phone. I have called several times for this incident and either got a message telling me they were closed for lunch, or I wait on hold for 30 minutes with no answer... My expectation of genuine customer service is not unrealistic.. And I don't recall where I said I wanted a swarm of Pioneer engineers to come to my car, all I wanted is someone to follow the natural logical steps to troubleshoot and escalate. From the sound of your responsone and personality, it seems like you'd fit right in over there at Pioneer support. (ooops.. I guess I lied.. I insulted after all)
-Keith
but seriously you have some mental issues or something.
@mab6689 I reported your post to the moderators. It was condescending and totally uncalled for.
I have also called them several times and didn't get anywhere.
I've had to write formal letters to corporations like Microsoft, Apple, etc., all of which outsource tier1 support. Its just how businesses save money. Tier1 usually follows a script, asks specific questions, provides specific answers, and when a threshold is reached, escalates the issue. In this case mail-in is the escalation. Tier1 reps are typically generalists; the bigger the company, the less you can expect from them.
In this case escalation is an inconvenience. I would try to ask for an escalation to tier2, or to a manager. If the tier1 tech doesn't feel threatened (they may be scared of being dinged), there might be a chance you'd get through to a more capable/competent person.
If you don't get farther, then you might mention you are preparing a formal letter to Pioneer USA with a paper trail of correspondence if you can't talk to a tier2 person or manager. 
Thanks for the link to the Kenwood. Maybe I will sell off my 6000NEX, now worth a lot less than I paid and also my App Radio 3.
If Pioneer would at least make App Radio mode stable I would have no problem with new units introducing new features, such as one cable Car Play or Android Auto. The issue I have is Pioneer has NOT demonstrated ANY effort to make existing units work as advertised.
They are definitely losing my business.
Well I'm glad I stooped in here.
The person posting the Kenwood link should think twice. It's looks as though Kenwood is doing the same thng. No support on last year model, but bragging how good this year model is. When you get it, half the features aren't working.
Both compies need a message sent to them by the customers. Don't buy any of their products, and a class action suit.
I was going to replace my POS Kenwood 990hd with a Pioneer 8000 nex, but I see both companies have the same support, and a crappy buggy product.
Warning do NOT buy a Kenwood, it's even worse the the NEX. Support is lacking, and every upgade a diasister.
Nice to know these companies compete for just how crappy they can make a very expensive head end unit.
Yes, I expect better than "reset your unit", oh, send it in. If many users are reporting the same issue, why be so clueless?
I'll tell you why, money. If you deny it, or make it painful, a large percentage will just give up.
If it's a software bug, just what is sending it in going to do? They will just send you another POS, until you give up.
This is no way to do business, not at all.
BTW that wise ass, sounds like a manager of customer support
Get it clear in your head, people want a solution, not some convuluted support system, reading a script, or the runaround.
Pioneer you lost a sell.
Always check the internet before laying down $1400 for a defective /buggy unit.
At Least your unit still works. When I tried to update my 5000Nex to the first car play update it bricked my unit ( no cause of mine ). Called them back when it happened and told me that its a software issue it is not covered under warranty and that it would cost me at least 85$ plus shipping to get it fixed.... its been 2 or 4 months since. Iv tried 20 thumb drives and sd cards. tried all the different updates and nothing. still a brick and i still have not sent it in for repair because paying that for something the update did to it is bs. I think that will be my last pioneer 2 din unit I buy. Hope you get things sorted out.
At Least your unit still works. When I tried to update my 5000Nex to the first car play update it bricked my unit ( no cause of mine ). Called them back when it happened and told me that its a software issue it is not covered under warranty and that it would cost me at least 85$ plus shipping to get it fixed.... its been 2 or 4 months since. Iv tried 20 thumb drives and sd cards. tried all the different updates and nothing. still a brick and i still have not sent it in for repair because paying that for something the update did to it is bs. I think that will be my last pioneer 2 din unit I buy. Hope you get things sorted out.
I would have paid the $85 and then fought Pioneer on the fee. A certified letter to Pioneer corporate with all the details. The time/stress spread over 2-4 months would not have been worth it to me personally. Just my 2 cents.
Not me, I would buy another swap boxes and return it lol