For those of you that sent your units in due to upgrade errors. Pioneer takes their time processing the units so be prepared to use your stock decks if you have them. Here's my updated info:

Sent in on Monday July 27th (Bakersfield, Ca)

Received by Pioneer (Long Beach, CA) on July 28 (10:19am)

Processed for repair on August 3rd

As of today it's still in repair process. It took Pioneer almost one week to even scan my unit to start repairing it. Tomorrow will be day 3 in repair status. It should take minimum of 1 day to upload the software back into the internal sd storage. Patience is the key when dealing with these guys. I really didn't expect this from Pioneer (maybe Alpine) for being such a big company. I'll update this when my repair status has changed.

Not too bad for me. I send in my 8000NEX last week and they received it on Monday the 3rd. It showed In Evaluation Process this afternoon, the 5th. We will see.

Not too bad for me. I send in my 8000NEX last week and they received it on Monday the 3rd. It showed In Evaluation Process this afternoon, the 5th. We will see.

Repair complete as of 10:00 am this morning. Waiting on shipment.

Is evaluation after the repair process?

No, I am waiting on the evaluation get get a quote for the out of warranty work. What was your repair cost, if you don't mind sharing.

My unit has been sitting in a shop since April because Pioneer is not able to ship the part it requires for the repair 

I have already bought a used Alpine ILX-007 as a spare, didn't get around to install it.

I installed the stock Radio, Pioneer said they can't ship the part until mid Sep.

My 8000NEX was received on the 3rd, went into "In Evaluation Process" on the 5th and has been "evaluating" ever since. Nine days and counting at Pioneer.

My 8000NEX was received on the 3rd, went into "In Evaluation Process" on the 5th and has been "evaluating" ever since. Nine days and counting at Pioneer.

Mine was complete on the 6th. According to Pioneer its now in testing mode then it'll ship. 5-10 business days after the repair is complete. I'm thinking it should be complete after testing it. Anyhow it's been a week tomorrow since I was on complete status.

Got it....will be installed tomorrow. I'll let u guys know if it comes with 1.10.

My 8000NEX was received on the 3rd, went into "In Evaluation Process" on the 5th and has been "evaluating" ever since. Nine days and counting at Pioneer.

12 days and counting... Still "In Evaluaion Process".

When (and if) I get my 8000 back, I plan on unloading it on eBay and get an Alpine iLX-007. I just use CarPlay and the occasional Sirius channel right now, and I am thinking to keep it simple.

Accepting offers for my used 8000.....

Got it....will be installed tomorrow. I'll let u guys know if it comes with 1.10.

So did you get it installed with Version 1.10?

So did you get it installed with Version 1.10?

Negative. It came back with 1.08. It'll stay on that software as it never had problems from the start. I just wanted to newest firmware.

My 8000NEX was sent to Pioneer three weeks ago for repair, and it is still in "In Evaluation Process". Basically the new firmware bricked the radio and it will not load the new firmware or revert back through a reset.

I purchased a Alpine ILX-007, and it is coming in today. So at this point, I'm in no real hurry to get the 8000 back, but it burns me that it is taking so long. And it disappoints me that a $1,400 radio can be so susceptible to failure through a firmware update. I am in the tech industry and have worked on many types of hardware and computer controlled devices. I realize that there is always a risk in performeding updates on the firmware. But usually, you leave yourself a way to revert back to a base version that can be used as a floor to try To update from. There are a lot of things that can happen to interrupt a firmware update. Power failure, faulty USB drive, poorly written update code, bad sectors on the internal SD card etc.

Perhaps the complexity of the NEX radios is the real issue here. Pioneer has tried to throw in everything but the kitchen sink into these things, and those layers may be adding to the various issues we are all experiencing.

Had to send mine in earlier this year. It took 2.5 months before I got another unit. They ended up saying the part they needed to fix mine was on back order. They " said " They I would get an " Open Box " Item to replace mine. The one they sent me has worked fine so far. ( have had it for 4 months )

Had to send mine in earlier this year. It took 2.5 months before I got another unit. They ended up saying the part they needed to fix mine was on back order. They " said " They I would get an " Open Box " Item to replace mine. The one they sent me has worked fine so far. ( have had it for 4 months )

What did you send it in for?

Has anyone successfully installed 1.10 on the 7000?

What did you send it in for?

When I tried to do the very first software update too it got stuff at the black upgrade screen. 1.01 > 1.01 is what it would say. could not get past it. even tried a new sd card at the time with the software dd' to the new card. that didn't fix it either. I let it sit in the house for 5 months before sending it in because they told me it would cost me my shipping plus around 90$ for them to fix it since it was a software issue and was not covered under warranty. When I did send it in it was 2 months b4 the warranty was going to be up. Long story short all i had to pay was the 60 $ to ship it too them. and then the rest of the story is in my other post. 

Has anyone successfully installed 1.10 on the 7000?

I'm sure you'll see this on my update on my error topic, but my unit came back from pioneer with 1.10. I'm going to buy an extra power harness so i can tinker with the unit outside my truck, hopefully we can collaborate and get bricked 7000 units working.

I'm sure you'll see this on my update on my error topic, but my unit came back from pioneer with 1.10. I'm going to buy an extra power harness so i can tinker with the unit outside my truck, hopefully we can collaborate and get bricked 7000 units working.

wish mine came back with 1.10. I'm not even going to think about updating it.

When I got the new unit from them I told them to update it before they sent it. They said they left a note on the account and would have it updated.... Well I got it and it was not update. I ran the update from Microsd ( 5000nex ) and it went threw with out issue. The time when I updated and it bricked the unit i was trying to update over usb. How where you guys updating it when it bricked your units?

When I got the new unit from them I told them to update it before they sent it. They said they left a note on the account and would have it updated.... Well I got it and it was not update. I ran the update from Microsd ( 5000nex ) and it went threw with out issue. The time when I updated and it bricked the unit i was trying to update over usb. How where you guys updating it when it bricked your units?

I was using USB Port #1

When I got the new unit from them I told them to update it before they sent it. They said they left a note on the account and would have it updated.... Well I got it and it was not update. I ran the update from Microsd ( 5000nex ) and it went threw with out issue. The time when I updated and it bricked the unit i was trying to update over usb. How where you guys updating it when it bricked your units?

USB port 1

For the 6000NEX, I used teh micro-sd slot.