Just tried to use the NEX maps and after waiting for 45 seconds while the "wheel" turned on the Disclaimer page, the screen goes blank. The after a few seconds, a small rectangle pops up with the words "Loading iGO..." and another smaller "wheel" turning....and nothing happens. Screen goes blank. No NEX maps at all. Nothing. Back to home screen and touching either the Map (red arrow) screen button or the Navi button does anything at all. I even removed the faceplate to reset the unit and had the same symptoms. 

Firmware is 1.11. Not sure what map firmware is but everything until now has run perfectly fine. 

Any ideas at all? This is a weird one. I've never seen the iGo message, ever.

Thanks all.

EDIT: is this something to do with AVICSync? I don't have the app on my phone at all (iPhone 6). Seems like iGO is the map software. Can I re-download the map data again at all???

You might want to try updating the maps.   www.naviextras.com   sign in/up and follow the instructions to update.

you'll need an SD card with more than 4gig (I used an 8gig but don't remember the exact minimum)

even if it doesn't need the update, maybe it'll kick in the butt...  

Yeah....but herein lies the problem. I have no way of connecting my laptop to my 5000. I'm not opening up my dash to extract the HU it any more. Sucks I know. Which means that I can't use the Naviextras toolbox tool. I've tried to see if I can just download the software but no, you need to be able to connect the 5000 to a laptop. There's no option just to download the Maps as is.

Anyone know how to get just the maps software? Or maybe I should try to reinstall the new 1.11 firmware? Maybe that may do the trick?

You don't directly connect your computer to the HU.  You use a USB drive that transfers info from the HU to the computer and then from the computer to the HU.  Go to the Naviextras website and sign up for an account and download the toolbox software to your computer.  They have very clear instructions on how to do this.  Here is the link for you:

https://pioneer.naviextras.com/shop/portal/p2howto-guide?guide=Toolbox

Also, I would delete AVICSYNC off your phone.  I would then try and get the 5000 to log onto the maps.  Might be a hang up with that feature which is what the 1.11 update was all about.

Naviextras is extremely simple to use, and updating maps along with needed patches is pretty easy if you follow the instructions above.  Good Luck.

Yea, it was very easy.... 

what it does is add a folder to the flash drive (with some sub folders and a file or two), this all from the HU in the settings....

Then when you plug that into your Windows computer (I was upset that no Mac), the Navi software sees it and you just tell it to download the latest update.

I'm not sure if they will want to charge for that, lets hope that it will just allow you to download the files from when your 5000 was new.  

You don't directly connect your computer to the HU.  You use a USB drive that transfers info from the HU to the computer and then from the computer to the HU....

Thanks BUT....is a USB drive mandatory? Again: I cannot remove the HU to access the HU's USB ports. I can use the MicroSD card slot instead. Is it possible to use the SD card in place of a USB drive??

OK furthermore: I assume I have to go to HU somewhere (forgive the stupidity) and backup or transfer or do something to get a "copy" of my HU data onto the MicroSD card (I have a 16GB one laying around). Please let me know where this setting would be, TYVM.

You could buy one of those MicroSD adapters that allows you to use it as a USB drive.  Im not sure if you can use the nav sync tool on the HU to communicate with the MicroSD.  You can try.  I don't understand why you didnt use the USB extension cord from USB1 in your HU? You are missing out on the ability to update the unit, connect an ipod, use carplay, ect..ect.. It is worth pulling the HU, plugging in the extension cord, and running it to your glove box.  What did you do with the USB extension cord that was provided when you bought your 5000NEX?

http://www.amazon.com/Pioneer-CD-U150E-1-5M-Extension-Cable/dp/B001NGPL22

http://www.amazon.com/Kingfansion-5Gbps-Super-Reader-Adapter/dp/B00X932YNG/ref=sr_1_4?ie=UTF8&qid=1456263107&sr=8-4&keywords=micro+sd+usb+adapter

I don't understand why you didnt use the USB extension cord from USB1 in your HU? ....What did you do with the USB extension cord that was provided when you bought your 5000NEX?

 

USB1 on the HU has a lightning cable in it for my iPhone.

USB2 is empty

The problem is that getting access to the HU is a complete pain in the sphincter now. The dash framework around the HU is getting ready to break and if I pull it out 1 more time it will break and that's a $150 part (yes I checked).

Does someone make a Lightning female to USB female adaptor then? No? Crap, maybe that's the only way....

But thanks for the info. I'll try and see if I can make a backup using the SD card. I mean, why the hell did Pioneer put it there in the 1st place? That's a really idiotic piece of engineering if every time you need to update the HU you need to access the BACK of the device. When it's installed INSIDE a car's dash. Really smart that. Even if there's an extension cord, that's just stupid design. At least put a USB jack on the front, that would make more sense.

UPDATE: well I re-installed the 1.11 firmware and hoping it would kick the unit in the gonads maybe, but no dice. Still have the original problem. I can't access any of the Nav screens at all. Still says "Loading iGO..." and then a blank screen. Means I can't do this step at all as there's noting on the screen: http://tinyurl.com/jkanw58

This SUCKS. I think it's time to call Pioneer. Damn damn double damn. Anyone got a suggestion?

I have the exact same problem.. Been this way for awhile now, I've tried updating/patching/rollback firmware.. no luck.

I have the exact same problem.. Been this way for awhile now, I've tried updating/patching/rollback firmware.. no luck.

Were you even able to get the Naviextras map updates procedure done like has been suggested above? I can't even get into the Nav settings at all as the screen is just a blank

I have all the same problems as above with the exception of....when i went back to 1.10 I now get a screen that says "Initialization error LoadLanguage failed". Any ideas?

I have all the same problems as above with the exception of....when i went back to 1.10 I now get a screen that says "Initialization error LoadLanguage failed". Any ideas?

Sorry, I'm drawing a blank. Already started the Pioneer factory repair procedure. Unit is obv out of warranty so that's an $80 fee right away. Crapola.

My 8000 just did this yesterday. Navi worked fine Sunday, yesterday (monday) I tried to change the clock by going into the navi settings. Stuck on "Loading iGo" (which I've never seen it do) and then returns to black screen. I (luckily) have one month left on the warranty so it's going back to Pioneer today. Not sure why we can't re-flash software on our end, I'm not expecting a quick turnaround.

My 8000 just did this yesterday. Navi worked fine Sunday, yesterday (monday) I tried to change the clock by going into the navi settings. Stuck on "Loading iGo" (which I've never seen it do) and then returns to black screen. I (luckily) have one month left on the warranty so it's going back to Pioneer today. Not sure why we can't re-flash software on our end, I'm not expecting a quick turnaround.

Im guessing the next thing you did was factory reset the unit and what was the result?

Im guessing the next thing you did was factory reset the unit and what was the result?

Tried reinstalling latest firmware, no change. Then factory reset, same. Pulled and reapplied power, still no change. Since it's under warranty (one month left) I decided that even if I was able to get it working I was going to send it back to Pioneer. Crutchfield and Pioneer both said it needed to go back to pioneer to be repaired.

Just spoke to Pioneer. They've had the unit since March 16 and just let me know that the "internal service storage card" is defective. OK....oh and they want $132 to fix it. Great. No reason why it became defective after almost 3+ years of flawless operation. This sucks.

Oh well. Sucking it up and paying them to get the unit back. Hopefully 2 weeks they said. Driving around with a massive hole in my dash has been disconcerting these past few weeks. 

Got my unit back Monday, just reinstalled it and it's back up and running. Work order says they replaced the interface assembly- Part #CXX7523. Luckily it was under warranty because it looks like thats a $300+ board, who knows what it would have cost out of warranty.

Not sure what went wrong or why- I didn't hear from anyone at Pioneer and there aren't any tech notes on the work order. I'm wondering if the maestro fried something?

Lack of communication is probably another thread- They got the job done, but without me going to check on the status through the website I would have no idea what was going on. They didn't even shoot me an email to let me know they received it, or fixed it, or shipped it. Seems odd but hey, it's back.

just let me know that the "internal service storage card" is defective. OK....oh and they want $132 to fix it. Great. No reason why it became defective after almost 3+ years of flawless operation.

-Would that be the internal SD card?  I'm tempted to back mine up incase something happens software-wise again, there's talk of how to do that in the development thread but not sure I want to mess with it...

Not sure what the hell is broken/needs to be fixed. the person on the phone just said "internal service storage card", that could be the SD card I suppose.

Anyway, their lack of communication notwithstanding (and I agree, it's piss poor- not even an email FFS?) I hope to have the unit back soon. Website says the repair was completed yesterday so hopefully shipping out soon so I can plug up the giant hole in my dash...

Arrived yesterday. Installing it today. 

UPDATE: all good but they forgot to ground the brake wire....grrrr

Is this still the correct procedure (copied from another thread here)???:
 

Step 1 ground parking brake wire

Step 2 turn power on push main menu button (bottom center)

Step 3 push AV icon (bottom center)

Step 4 on AV icon screen push off button (towards bottom)

Step 5 touch quadrant 4 (half inch in and half inch up from left lower corner of touch screen) hold your finger there for about 10-12 seconds. "set on" icon will appear that means you are done.

If not pls let me know what the correct procedure is, TYVM

Hope you're back up and running finally- Yes, that's the correct bypass procedure, (though you probably figured it out since that was 10 days ago)

Hi,

       Did anyone found a solution to this problem. I am also facing the same issue.

Regards

The solution is to send it back to Pioneer to get fixed. Read my posts above

The solution is to send it back to Pioneer to get fixed. Read my posts above

Thanks. It is mandatory to send the unit back by post ? I checked the service locations at http://www.pioneerelectronics.com/PUSA/Support/Service-Center and it looks like they are with in my driving range. Please suggest and thanks for your response again.

The companies listed in that drop down selection are only local repair shops, not Pioneer themselves. They will charge you for their service AS WELL AS Pioneer's charge. For example: I brought my unit to a local shop here in Dallas and they said they would charge me $125 over & above whatever Pioneer charged (my unit was out of warranty). Another store only would charge $100...and so on.

If your unit is still under warranty, then you should bring it back to the store where you bought it and get them to handle the repair. If no warranty, go direct to Pioneer factory repair here: http://parts.pioneerelectronics.com/repair/

Hope this helps.

The companies listed in that drop down selection are only local repair shops, not Pioneer themselves. They will charge you for their service AS WELL AS Pioneer's charge. For example: I brought my unit to a local shop here in Dallas and they said they would charge me $125 over & above whatever Pioneer charged (my unit was out of warranty). Another store only would charge $100...and so on.

 

If your unit is still under warranty, then you should bring it back to the store where you bought it and get them to handle the repair. If no warranty, go direct to Pioneer factory repair here: http://parts.pioneerelectronics.com/repair/

 

Hope this helps.

Definitely it helps. Thanks. Mine is out of warranty. So much total you had to pay to repair this problem ?

Regards