Yep that's my problem I have numbers in my password I used a toothpick to hit the very bottom corner and the above shift/capitalize key is selected
and same goes for the Go/Enter on the other side
I think what chaps me the most about this is when I called Pioneer and before I half way go out what the issue the gentlemen I was speaking with was already telling what to do made it seem like it was a known issue.
Guess it's easier for them just to have the end user rip out the deck and wait 3 weeks for the reset then to fix the issue all together (sorry for the rant just frustrated )