I pulled the unit out a couple weeks ago and was going to send it off to pioneer and have them reset it for 80 bucks plus shipping. well last night I took a BIG chance and purchased the reset off ebay. basically its a file you load onto a micro SD card and insert the card into the unit while it is powered up and sitting on the "enter password" screen. when you insert the card after a minute the unit will reboot and will come up on another screen. in this screen you can basically reset to factory default. this did reset it and was like you just took out of the box. will have to reset all your s