bradnault

21 hours ago, hawaiipoolman said:

i was able to figure it out.  i had to install a new SD card in the AVH-W4400NEX to replace the firmware on the device.  I used the image file (link below) copied it to my new SD card, removed the stereo from my car, opened it up, and replaced the sd card.  reinstalled everything and the stuck device "iphone" is now gone, i can now connect automatically to wireless carplay.  

 

Excuse my ignorance, I'm new here. I have a W4400 that I've used without issue for 2 years, and after upgrading from an iPhone X to a 12 Pro, I'm experiencing the same issue described here. I've tried every combination of removing/reconnecting I can think of, "factory reset" the unit via menu and pinhole, and even unplugged it completely and let it sit for 2 hours, and the stuck device "Brad's iPhone (2)" still appears when I try to connect, along with a radio station thumbnail that was somehow associated with the wrong radio station - evidence that the unit is not fully factory resetting. 

Yesterday I went through the painful process of trying to upgrade firmware to 1.02, which is what the Pioneer phone rep told me to do. After many failed attempts (and thinking I've bricked it), I found a Sandisk USB drive that "worked" and gave me the success message, but then the unit rebooted and it says firmware version is 1.00. Stuck device still there, Carplay still doesn't autoconnect. 

Can you clarify the steps you took to fix it? When you say "new" SD card, do you mean new out of the package? What brand and size? Can you post the download link, I didn't find the W4400 image in the thread. Or would I be better off buying this on ebay: https://www.ebay.com/itm/Pioneer-AVH-W4400NEX-Operating-Software-SD-Card/184494011442?hash=item2af4b33432:g:6goAAOSwFrBfj4oj

Thanks in advance!

I just upgraded (on Friday) to an iPhone 12 Pro and now I'm having this exact issue with my 4400NEX as well. It worked fine 90% of the time with my iPhone X.

I've tried the menu reset and the paperclip 20 second reset, and neither of them seems to completely wipe the unit since I still see the name of my old iPhone on the connection screen. I've also never had luck with upgrading the firmware on my unit - it puts me through hell thinking I've bricked my $600 head unit and then reboots with the same v1.0 firmware. 

I called Pioneer and she said they had no knowledge of an issue and told me to reset it. 

Could it be an issue with a connection to new hardware that was restored from old hardware? It would seem a factory reset would solve it, but again, I can't seem to do a "true" factory reset.