If the customer refuses to sign their work order, we are not to release their car until the vehicle is returned to previous conditions.
Im pretty sure the number 1 electronics retail company in the world has some pretty descent lawyers, though, half the time they have wits to talk people out of suing. If not, they definately have the money, im sure.
all im saying is thats how it goes.. im not a rule make, just an abider and bender.