Awesome...
I called the #800, sat on hold for 15 min., was eventually told by the operator that he was transferring me to the Nav group who could "easily fix the problem", then received a message that "To ensure top of the line customer service...," (or words to that effect) the Nav group would be in training today for 2 hours so I should call back later.
Now that is "Top of the line customer service..."!