I have a similar problem, mine froze up today for the first time. It’s a Z2 with a 60G Z3 update that was working great for about a month with no issues. Nav, phone works fine but almost everything else is froze. I can’t get to XM, FM, AM or Library. Also no volume control, I tried pulling the fuses no help, then tried the reset. All that did was turn it off and I can’t turn anything back on. I can’t even open the screen to pull the HD.
Is there any way to open the screen without power to the unit? I would like to swap my old HD in and see if that’s the problem…
Randy